People-First Culture Podcast with Michel Falcon
39 episodes - English - Latest episode: about 1 year ago -The People-First Culture Podcast are my audio thoughts sharing the lessons that I've learned in building businesses and my career. Along the way, I will also interview other people who have remarkable business and career stories to share with you. @michelfalcon
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Episodes
How to Increase Employee Retention in Any Industry
April 28, 2023 14:00 - 18 minutes - 12.5 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
Mother, Wife, and Real Estate Executive: How to Manage Everything in Your Life with Whitney Burns
April 19, 2023 14:00 - 26 minutes - 18.1 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
Company Culture Is Profitable & For Everyone with Cameron Herold
April 13, 2023 20:00 - 20 minutes - 14.1 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
How to Behave After Not Getting a Raise
April 09, 2023 19:00 - 8 minutes - 5.82 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
Do This To Stop Forgetting Tasks At Work
April 04, 2023 18:00 - 9 minutes - 6.88 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
How to Run Stronger and More Productive Meetings
March 23, 2023 14:00 - 22 minutes - 15.4 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
The Golden Rule of Hospitality and Customer Experience
March 17, 2023 00:00 - 19 minutes - 13.5 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
Building a Company Culture That Last For Decades With Brian Scudamore
March 09, 2023 20:00 - 24 minutes - 16.9 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/
4 Qualities I Look For In Employees
March 07, 2023 21:00 - 16 minutes - 11.2 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my book 'Peopl...
Will This Finally Get Your Fired This Year?
February 04, 2023 00:00 - 3 minutes - 2.81 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/ Check out my book 'People...
How to Ask Someone to Be a Mentor
February 04, 2023 00:00 - 7 minutes - 5.25 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/ Check out my book 'People...
5 Things to Consider to Successfully Get a Raise This Year
February 04, 2023 00:00 - 4 minutes - 3.31 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can connect: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my book 'Peopl...
#12: The Best Marketing is Bad Customer Service
November 01, 2021 17:00 - 11 minutes - 8.07 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/ Check out my book 'People...
#11: Why I Ask This Unusual Interview Question to Learn if the Candidate is Honest
September 20, 2021 23:00 - 11 minutes - 8.16 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. Ask this simple question so that you can evolve your interview process and find great talent for your team. How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a k...
#10: Lessons on Building a Team: Be Surgical in a Sea of Spray and Pray
September 01, 2021 23:00 - 21 minutes - 14.7 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. In this episode, I outline five things a company of any size or industry can follow to build a high-performing team. By listening, you'll learn why: - Your job description must repel candidates - Employees should have to reapply every three months - Your interview process should rigorously be updated frequently - Plus, more How we can link up: Website: www.michelfalcon.com Linkedin: ht...
#9: 5 Ways Anyone Can (and Should) Grow Their Careers #SteerYourCareer
August 10, 2021 00:00 - 19 minutes - 13.7 MBIn this episode, I'm sharing the five things I used to grow my career. These tactics are all free! Anyone can apply them into their lives. #SteerYourCareer The People-First Culture podcast is one where we share lessons on building a great company and career. How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com...
#8: 6 New Customer Experience and Company Culture Strategies I'm Using for Brasa Peruvian Kitchen (Join Me!)
July 16, 2021 14:00 - 27 minutes - 18.7 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. In this episode, I share the six customer experience, company culture, and employee engagement strategies I'm using in my newest brand, Brasa Peruvian Kitchen. The People-First Culture podcast is one where we share lessons on building a great company and career. How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twit...
#07: Why Companies Are Learning From Pro Sports to Lead and Manage Their Teams with Cody Royle
June 25, 2021 23:00 - 48 minutes - 33.1 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. In this episode, I welcome Cody Royle. We discuss: What sport coaching tactics you can be using to lead your employees today We share stories about sports organizations and how they are specifically building a People-First Culture in their workplaces. How to relate sports analogies to employees who may have not played organized sports. Plus, much more. About Cody Royle: Cody is the ...
#6: How to Stand Out in a Crowded Company and Industry w/ Ghassan Halazon
June 14, 2021 23:00 - 41 minutes - 28.5 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. In this episode, I invite Ghassan Halazon, the CEO of Emerge Commerce Inc. We discuss many different topics, including: - How he grew his career from being a New York City banker to CEO - What he looks for in a company's customer experience before he acquires the company - How he developed a great relationship with his boss at Citi Group - Plus, more! How we can link up: Website: www...
#5 We Have to Stop Saying "The Customer is Always Right"
June 08, 2021 12:00 - 10 minutes - 7.57 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. In this episode, I share why I don't believe the customer is always right and why I focus internally first. How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter: https://twitter.com/MichelFalcon Instagram: https://www.instagram.com/michelfalcon/ Facebook: https://www.facebook.com/michel.falcon.1/ Interested in having me as a k...
#4: What I Would Have Done Differently When Starting My Career in My 20's
May 15, 2021 11:00 - 16 minutes - 11.7 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. Welcome to episode 4 of my podcast. By listening you'll learn: - Five things that I would have done differently when I started building my career. - Why discovering your strengths are more important than your weaknesses. - Why Linkedin + Twitter > Facebook + Instagram - + more How we can link up: Website: www.michelfalcon.com Linkedin: https://www.linkedin.com/in/michelfalcon/ Twitter...
#03: How to Ask for a Raise and Get Your Manager to Say "Yes" [Personal Story Shared]
May 03, 2021 23:00 - 15 minutes - 10.4 MBThe People-First Culture podcast is one where we share lessons on building a People-First Culture within a company. Welcome to episode 3 of my podcast. By listening you'll learn: - How and why my manager said no to a raise request early in my career. - How I'd want team members to ask for a raise today. - Mistakes that can be avoided. How we can link up: Website: www.michelfalcon.com. Subscribe to my email list for weekly customer, employee, career and culture education. Linkedin: http...
#01: Why I Feel Like My Career is Starting Again [Personal Stories Shared]
April 28, 2021 20:00 - 20 minutes - 14 MBThe People-First Culture podcast is one where we share lessons on building a great company and career. Welcome to episode 1 of the relaunch of my podcast. This episode means a lot to me. By listening you'll learn: - Why I'm leaving a very comfortable life to start again with no salary or guaranteed income. - Why I'm building my next company with my family heritage in mind. - How I want to build the company I've always dreamed of. - Learn stories of my childhood that I've never shared with a...
#2 From Hospitality to Performance Marketing: Lessons Balbina Knight Learned to Achieve Career Purpose and Growth
April 20, 2021 00:00 - 51 minutes - 35.4 MBMeet Balbina Knight, she has been promoted eight times in 11 years! In this episode, I asked Balbina a myriad of different questions to uncover how she has accomplished this. If you're in hospitality you're going to want to listen to this episode. If you're not, but are curious how someone can get promoted so many times then you'll want to listen to this episode. Listen to this episode to learn: How Balbina has been promoted so many times. How to find a balance between working hard and ...
Customer Experience Leadership Mistakes (and more)
June 16, 2020 13:00 - 31 minutes - 21.4 MBOn this episode, I speak with Adam Toporek. Adam is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer. We chat about: - What will happen to the customer experience at Disneyland? - What is the biggest mistake leaders make in building new customer experiences? - What apps have great user and customer experiences? Adam's Linkedin: https://www.linkedin.com/in/adamtoporek/ Adam's Website: https://customersthatstick.com/ Michel's Linkedi...
How Do You Prepare a Team Member for Leadership (and more!)
June 09, 2020 04:00 - 21 minutes - 15 MBOn this episode, I welcome Aaron Kaufman, the President of the Fifth Element Group, based in Toronto. Aaron asks: - What can companies do to rebuild their company culture? - When do you empower your team and how do you measure it? - How do you prepare a team member for a leadership position? Follow Aaron on Linkedin https://www.linkedin.com/in/akthefifth/?originalSubdomain=ca Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having me as a keynote speaker in your...
Designing Customer Experiences and Will Employees Truly Care About the Business?
June 02, 2020 13:00 - 25 minutes - 17.7 MBIn this episode, I talk to Tania DaSilva (Clinic Director) about: - Getting employees to care about the business. - My 3:1 ratio agreement with employees. - Designing customer experiences with my wants vs needs model. Follow Tania's company on Instagram https://www.instagram.com/behaviourmatters/ and visit https://www.behaviourmatters.ca/ Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having me as a keynote speaker in your company? If so, visit → http://www.mi...
Two Things I Recite to Myself Daily
May 26, 2020 04:00 - 17 minutes - 12 MBOn today's episode, Sara Smolej comes on and we chat about: - Who taught me my most valuable leadership lessons. - Why leadership matters to company culture. - Two things that I recite to myself daily (one of them is in Spanish). Sara Molej LinkedIn: https://www.linkedin.com/in/sarasmolej/ Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ My online course: https:/...
Will Zoom Become a Customer Experience Tactic?
May 19, 2020 13:00 - 19 minutes - 13.5 MBIn this episode, I welcome Troy (@troy), the co-founder of Juice Marketing (NYC) and we chat about: - If Zoom meetings will become more popular than face-to-face interactions with customers. - How to identify what type of interaction each customer wants. - How he has been managing his B2B customer experience. - What is the best restaurant in NYC? Follow Troy on Instagram: https://www.instagram.com/troy/ Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having ...
Can You Have a Performance and Caring Company Culture?
May 12, 2020 13:00 - 27 minutes - 19 MBIn this episode, I welcome Rhys Green, the Co-founder of TrailBlaze Partners. On this podcast, we debate: 1. Can a company manage employee performance while also caring about them? 2. Should you profile your employees pay structure? 3. During this episode, Rhys and I go back and forth supporting our positions for each discussion item. Rhys Green's LinkedIn: https://www.linkedin.com/in/rhysgreen/ Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having me as a...
Candles, 3x Sales and Paying an Employees Drug Dealer
May 05, 2020 13:00 - 27 minutes - 19.1 MBOn today's podcast, I chat with Steven Weaver Founder, The Candle Lab. Some of the things we discuss include: - How he pivoted his business and is achieving 3x more sales than before. - Why he paid an employee's drug debt. - How to get employees to tell you the truth about how they're feeling. Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ My online course: h...
Employee Wellness and Leadership Ideas (During Covid-19)
April 28, 2020 10:00 - 24 minutes - 16.8 MBOn today's podcast, I chat with Dave Cairns SVP, CBRE to talk about: - How to manage our employee's mental health. - Ways to lead our teams during uncertainty. - Why you should buy a Masterclass membership for your employees. - What are better pancakes, french toast or waffles? Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/ Dave's Linkedin: https://www.linkedin.com/in/david-cairns-5644a233/ Interested in having me as a keynote speaker in your company? If so, visit → http...
HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH
March 05, 2020 17:00 - 24 minutes - 17 MBThis week Michel sits down with health care entrepreneur and physiotherapist Raj Suppiah. Michel and Raj discuss how to make sure your middle management team enforces and effectively communicates company core values and culture. They dive into the fine line between directive feedback and micro-managing. Then explore how to create a culture across an entire organization with multiple locations. Interested in having me as a keynote speaker in your company? If so, visit → http://www.michel...
HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO
February 18, 2020 14:00 - 29 minutes - 20.5 MBToday Michel sits down with VP of Salesforce Sales Nick DiNardo. Michel and Nick discuss challenges that arise when engaging remote teams, how to create a unique customer experience when on-boarding new clients and how to balance sales and customer experience.
HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE | FT. NICK DINARDO
February 18, 2020 14:00 - 29 minutes - 20.5 MBToday Michel sits down with VP of Salesforce Sales Nick DiNardo. Michel and Nick discuss challenges that arise when engaging remote teams, how to create a unique customer experience when on-boarding new clients and how to balance sales and customer experience.
HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI
February 05, 2020 18:00 - 22 minutes - 15.1 MBIn this episode, host Michel Falcon sits down with CEO & Founder of StudioVivian Inc., Cyndi Shi to discuss, how to interview for productivity, how to prep employees for effective 1-to1s and how to encourage employees to provide HONEST feedback. Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_...
HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) & MORE | FT. SUNNY VERMA
January 22, 2020 18:00 - 27 minutes - 18.7 MBOn today's episode of, Breaking it Down, I sit down with CEO of TutorBright, Sunny Verma, and tackle how to set goals with your employees, how to create a customer advisory board, turbulence in an organization AND MORE! Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572...
HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) & MORE | FT. SUNNY VERMA
January 22, 2020 18:00 - 27 minutes - 18.7 MBOn today's episode of, Breaking it Down, I sit down with CEO of TutorBright, Sunny Verma, and tackle how to set goals with your employees, how to create a customer advisory board, turbulence in an organization AND MORE! Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572...
HOW TO ENGAGE REMOTE TEAMS & MORE | FT. KRISTI HEROLD
January 13, 2020 20:00 - 28 minutes - 19.5 MBBREAKING IT DOWN EPISODE 1 FT. Kristi Herold I HAVE NOT BEEN PREPPED. What does this mean? My answers and solutions are honest, authentic and TRUE. On the premiere episode, Kristi Herold and I explore: 1. How To Engage Remote Employees 2. Tipping Culture In Non-Traditional Tipping Jobs 3. How To Inspire The 19-24 Years Old Demographic Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/ Check out my Book 'People First Cul...