016 - The Inside Scoop with Theatre Creamery
Boston's Best
English - October 09, 2020 12:00 - 35 minutes - 32.8 MBMarketing Business Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
If New Englanders can drink iced coffee year ‘round, then they definitely can eat Ice Cream year ‘round too!
Our guest this week, Will Collura, introduces us to Theatre Creamery, a locally owned and operated Classic Style Ice Cream Facility in Downtown Maynard.
We discuss what it’s like to open a new business during a Global Pandemic and how Theatre Creamery has persevered through their greatest challenges. Will shares with us the unconventional ways COVID-19 helped them build their brand and introduce new customers. As we discuss the importance of Referral and Word-of-Mouth Marketing, we discover that having a strong Customer Service ethic is what creates loyal customers.
One of the most important takeaways from this conversation is that there is always room for improvement. Even when you have the “best days” in your business, there is always an opportunity to grow. Will also reminds us that when you thoroughly enjoy what you do, you never really feel like you’re working.
Topics Discussed
Overcoming obstacles during the first-year of business
How COVID-19 strengthened Customer Service
The Power of Referral and Word-of-Mouth Marketing
Creating a visually appealing aesthetic through Ice Cream
Learning areas of improvement and how to continuously grow
The many hats of business owners and those in leadership roles
Why enjoying what you do never feels like working a day in your life
Connect with Theatre Creamery
Facebook: https://www.facebook.com/TheatreCreamery/
Instagram: https://www.instagram.com/theatre_creamery/
Relevant Articles
The Scoop on Theatre Creamery in Maynard https://maynard.wickedlocal.com/news/20200720/scoop-on-theatre-creamery-in-maynard
Contact Theatre Creamery
Call: 603-521-4143
Email: [email protected]
Connect with Mark Condon
Facebook: https://www.facebook.com/BBMWPodcast/
Instagram: https://www.instagram.com/bbmw_podcast/
YouTube: https://www.youtube.com/channel/UCoFEPYtTyJ8BMKyYwLd2xzQ/featured?view_as=subscriber
About Boston’s Best of MetroWest
“Highlighting successful business in the MetroWest area of Massachusetts.”
Go behind the scenes with financial planner, Mark Condon, as he asks industry leading experts in the MetroWest area of Massachusetts to talk about their businesses.
Through each episode, Mark will find out what sets these different businesses apart from their competition and how they rose above the inevitable challenges they faced along the way to their ultimate success.