#231: Bad support loses customers, and payment failures

Bootstrapped

English - September 16, 2022 07:00 - 34 minutes - 31.4 MB
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Previous Episode: #230: Introducing Pushing to Production

Next Episode: #232: Running a WordPress agency, with Marc Jenkins of 16by9

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.

Mentioned in this episode:

Steve’s company, Feature UpvoteEd’s company, OpenCage