#212: When, if ever, should we refuse a customer?

Bootstrapped

English - February 11, 2022 10:11 - 24 minutes - 22.4 MB
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Previous Episode: #211: Strengthening company culture in a remote team with Peldi of Balsamiq

Next Episode: #213: Charles Perry, founder of RelaNet

We talk about Ed's launch of his new product line.

That leads into a meandering conversation about ethics and personal beliefs and values. In particular, when a customer signs up for our product and then we discover that customer is in a business that clashes with our own beliefs and values, what should we do and what can we do?

When is it right, ethically or legally, to refuse a customer?