67. Hard Won Spa Operation Insights from a 23 Year Veteran
Glow & Tell
English - March 29, 2022 02:00 - 1 hour - 66.2 MB - ★★★★★ - 25 ratingsEntrepreneurship Business beauty wellness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Michelle Caron is the owner of Infinite Wellness Consulting and is a seasoned spa operations veteran with 25+ years of experience running luxury spas including one of the smallest spas in the Mariott Spa portfolio that was operating with the highest revenue per square foot of 300+ locations.
This episode covers the lessons and best practices Michelle has learned over those 25+ years.
If you operate a spa and have struggled in creating the revenue you want, controlling the costs that eat at your P&L, or creating the happiest employees and customers possible, this is the show for you.
This episode covers:
How to hire the right staff
The bookends of your business's success.
Why you need codified processes to scale.
The danger of discounts.
Why education > selling.
Authenticity on social media.
The power of the "ask"
Systems to track your procurement and how to make sure you utilize them.
"What you inspect, people respect.”
You can connect with Michelle at infinitewellnessconsulting.com
Connect with us on Youtube HERE or at artemis.co