BizQuikie - You Really Should Track Customer Service Metrics

Welcome back to BizQuik! We’re still talking about data, and in this week’s episode, Julie discusses customer service metrics; why you need to be tracking them, how to track them, and what you can do to improve their assessments. Customer Service Metrics help build strong retention through feedback by identifying where you can improve, measure the effectiveness of your customer service efforts, and improve customer satisfaction.

Themes: Track data. Collect data. Analyze data. Identify data. Progressive action.

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Need some help with customer service or social media management?  Check out Certivium (https://www.certivium.com/)

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