Building Trust & Loyalty with Technicians
Beyond the Wrench
English - August 09, 2023 05:00 - 1 hour - 42.8 MB - ★★★★★ - 24 ratingsBusiness Leisure Automotive automotive aftermarket automotive repair diesel industry automotive industry mechanics automotive technicians automotive shops Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
As a shop manager or owner, it is crucial to establish effective communication and build relationships with your technicians. As a Commercial Supervisor of James Matthews Ford, Jon Boyd understands this task better than most. During this episode, Jon shares how he manages his diverse team and discusses ways shops can improve their technicians’ lives.
(1:46) Jon’s Career
(12:22) Getting Honest Feedback from Employees
(29:52) Responsibility of Communication
(37:09) Becoming a Trusted Leader
(41:46) Ways to Improve Techs’ Lives
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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122
About Our Guest:
Jon Boyd
Commercial Supervisor, James Matthews Ford
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