Governments use information technology to improve policy, decision-making, and service delivery by gleaning useful insights from data. But disparate leadership, priorities, and budgets have created a patchwork approach to technology adoption, with no guarantee that systems can easily communicate.

This situation began changing rapidly as the COVID-19 pandemic began. As policymakers and health experts desperately sought up-to-date information, governments were forced to break down data silos, coordinate with companies and universities, and expand their roster of data talent.

In this episode Greg Frith, Partner in Consulting Strategy AI and Transformation and Marek Rucinski, Deputy Commissioner of the Smarter Data Program in the Australian Taxation Office explore how government agencies can push for efficiency and effectiveness while maintaining citizen trust and ethics.

Want to learn more about our 2022 government trends? Read the full Government Trends 2022 report here.