Building Your Brand through Customer Service

Beyond the Cart

English - August 31, 2021 22:18 - 46 minutes - 42.8 MB - ★★★★★ - 10 ratings
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Previous Episode: Simplifying Ecommerce Tax Compliance featuring Avalara

Next Episode: Launching an Ecommerce Company: Where are we now?

Today in the final episode of season one, Nora and Andy are talking all things customer service, and how small choices you make can have a big impact on your brand and customer loyalty. From product returns to nurturing campaigns, we touch on many topics that will be sure to get your own ideas flowing. Plus, we'll share a progress update on Bilberry West and what you can expect from season two of Beyond the Cart.

Today's Episode Includes:

Customer service as a company-wide responsibility Product Returns Shipping and packagingDiscount programs Customer nurturing campaignsCustomer notifications Update on Bilberry West