Beyond Rent: Exploring Property Management artwork

Beyond Rent: Exploring Property Management

96 episodes - English - Latest episode: 5 days ago -

Property management is an ever-changing field that seems to evolve just when you think you have a solid grasp on it. That’s why it’s imperative to stay informed and pivot along with the industry. Rent Manager's Beyond Rent is a brand-new bi-weekly podcast full of the latest trends, technology, and best practices affecting property management today. Hear from true trailblazers and agents of change from all walks of the industry─experienced owners, policy makers, smart-home innovators, and senior-level Rent Manager representatives. Beyond Rent is hosted by Rent Manager’s own Joe Easton, a technology aficionado, seasoned networker, and seeker of conversations that go beyond the surface. New episodes of Beyond Rent will be available bi-weekly on all major podcast platforms

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Episodes

How to Successfully Invest in Rental Properties

March 24, 2024 13:00 - 45 minutes - 31 MB

When investing in rental properties, most people (including realtors) don’t fully understand what’s needed to be successful. Steven Andrews of SOARX Consulting joins the podcast to share his expertise on getting started in this lucrative market.  Steven’s newly released book, “The New American Dream,” provides the guidance and foundation needed before you begin investing in rental properties. He discusses the importance of finding a mentor with real-world experience who understands the risk...

Cybersecurity Awareness in a Post-Pandemic World

March 10, 2024 14:00 - 34 minutes - 23.8 MB

Post-pandemic, the information technology landscape continues to evolve and cybersecurity awareness is more important than ever, especially with the rise of artificial intelligence and digital data. Instead of using traditional hardware-based solutions, most businesses have transitioned to Software-as-a-Service (SaaS) cloud-based resources. Dave Staun of LCS and Rent Manager joins the podcast to discuss the importance of having an experienced managed service provider (MSP) to implement cybe...

Reducing Capital Expenses with Effective Tree Management

February 25, 2024 14:00 - 34 minutes - 23.6 MB

When not managed properly, trees can adversely impact a property—increasing capital expenses, affecting roads and utilities, and causing safety hazards throughout the community. Nick Lefke of National Professional Services joins the podcast to share why having a proactive approach to tree management via technology recommendations and a planned budget can help evenly distribute expenses and conserve costs over time. Learn more about Rent Manager’s industry-leading accounting, reporting, main...

Implementing a Change Management Process

February 11, 2024 14:00 - 34 minutes - 24.1 MB

Achieving team buy-in when an organization goes through a change-management scenario can be challenging. Matthew Tringali of BetterWho joins the podcast to share how to better manage change through a culture of listening, developing a focused strategy, and working collaboratively with stakeholders to reach a shared vision. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebo...

Applying A Preventative Maintenance Mindset To Your Parking Lots

January 28, 2024 14:00 - 31 minutes - 22 MB

The lots we park our vehicles in aren’t regularly on most people’s minds—but they are for John Evans of EverLine. An expert in pavement maintenance, John joins the podcast to share how applying preventative maintenance strategies to your parking lots can have a huge impact on the financial health of your property, while improving curb appeal and safety. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or conn...

Using Tech To Simplify Expense Management & Tracking

January 14, 2024 14:00 - 35 minutes - 24.3 MB

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast to share his thoughts on expense management and tracking, and insights into related technology and time management. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Insta...

Using AI In Property Management Without Losing The Human Touch

December 31, 2023 14:00 - 34 minutes - 23.9 MB

Artificial intelligence (AI) is a global hot topic. AI is poised to have an impact on how we conduct business and interact with each other for years to come. Alexis Melton joins the podcast to share how she is using AI in property management, how our industry should view it, and what it takes to keep that human connection while capitalizing on the benefits of AI. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.c...

10 Rapid-Fire Questions With An Expert Business Consultant

December 17, 2023 14:00 - 38 minutes - 26.2 MB

No matter how great a person is at their job, we can all learn and grow from others. Usually, that involves a manager, coach, or consultant helping us along the way. Deb Newell of Real-Time Consulting is a business consultant who specializes in the property management industry. She joins the podcast to answer a series of questions to help us improve operations in this unique industry. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication feat...

Creating A Full Digital Experience For Residents

December 03, 2023 14:00 - 31 minutes - 21.4 MB

With the industry focused on improving the resident experience, technology is often leveraged to make those improvements. Cristine Brown of Rhino joins the podcast to share her thoughts on how we got here, how the pandemic accelerated the digital experience, and how to meet resident expectations in the future. With a focus on improving the digital aspects of the move-in process, she also provides great insights into how we should approach this important part of the leasing process. Learn mo...

Technology-Driven Property Access Systems

November 19, 2023 14:00 - 40 minutes - 27.7 MB

Granting access to a property goes much further than just its residents. It impacts every person who visits or works there. On this episode, Cyrus Claffey of ButterflyMX joins us to share his insights into the utility of property access control systems in our industry and the changes he’s seen. He also shares exciting news about an upcoming release from ButterflyMX as the company continues to build a solution that improves the experience of everyone who walks through the front door of a prop...

Investing In Real Estate Syndication

November 05, 2023 13:00 - 39 minutes - 27 MB

There are many ways you can invest in real estate, including owning and managing properties. However, some prefer to hire a professional property management company to take care of day-to-day tasks. There are also lucrative opportunities to invest through partnerships, but many would-be investors aren’t aware of real estate syndication. Stewart Beal of Beal Capital joins the podcast to share his insights—based on more than 20 years of real estate experience—and the different ways you can inv...

How Proptech Can Pave The Way For Centralization

October 22, 2023 13:00 - 35 minutes - 24.1 MB

A key component to centralizing operations is implementing the right technology. Mike Branam of PointCentral has worked in the smart technology industry for years and joins the podcast to share his thoughts on centralization and the current state of smart apartment applications for leasing, resident experience, and maintenance. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, F...

Launching A Successful Resident Benefits Package

October 08, 2023 13:00 - 41 minutes - 28.3 MB

Many property management companies have implemented resident benefits packages to enhance the living experience at their properties and generate more revenue. However, there are operational efficiencies that can be realized as well. Ethan Lieber of Latchel joins the podcast to discuss the best practices for launching a resident benefits package, as well as the benefits property managers and owners can realize from these offerings. Learn more about Rent Manager’s industry-leading accounting...

Ensuring Speed And Confidence In The Resident Screening Process

September 24, 2023 13:00 - 35 minutes - 24.4 MB

Screenings continue to be a critical part of the resident lifecycle. Incorporating the right processes and technology is key to finding ideal residents for your property. Clay Stapleford of Findigs joins the podcast to share how you can ensure that speed and confidence are part of your resident screening process. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Insta...

Ancillary Service Contract Management

September 10, 2023 13:00 - 41 minutes - 28.4 MB

Amid a multitude of tasks and priorities, it’s easy to lose track of the vendors that supply ancillary services to your residents. Resources like internet, laundry, and trash services are important to the resident experience and impact your bottom line. On this episode, Andrew Smith shares his vast knowledge of service contract management along with best practices to make sure you’re getting the most out of your vendor relationships. Learn more about Rent Manager’s industry-leading account...

Giving Credit Where It’s Due

August 27, 2023 13:00 - 33 minutes - 23 MB

An individual’s credit score can have a serious impact on their financial health, yet most rent payments are not reported to credit bureaus. On this episode, Steve Jarvis of CredHub joins us to share his experiences, insights, and understanding of both credit reporting and our industry. We discuss how reporting rent payments to credit bureaus can be a game changer for residents’ credit scores, while also benefitting the property management company and owner. Learn more about Rent Manager’s ...

ChatGPT's Impact on Property Management

August 13, 2023 13:00 - 40 minutes - 27.6 MB

Artificial intelligence isn't new. However, there have been significant advancements in the past year—such as ChatGPT and Dall-E 2—that have improved the accessibility and utility of AI. On this episode, Matt Speer of Property Management Advisory shares his experience and knowledge on the topic, as well as practical applications for AI in the property management industry. Listen in and discover why your company needs to start using tools like ChatGPT today. Learn more about Rent Manager’s ...

Prioritizing Delinquency Management

July 30, 2023 13:00 - 38 minutes - 26.3 MB

Ensuring accurate and timely late notices is a critical first step in any delinquency-management process. However, amid a multitude of other tasks, it’s easy for these notices to be overlooked and delayed. On this episode, Jeremy Piper from Tempori Systems joins us to discuss the impact that prioritizing delinquency management can have on a property management business and the overall resident experience. Listen in to learn best practices for creating a system that ensures late notices are s...

Elevating the Resident Experience

July 16, 2023 13:00 - 35 minutes - 24.7 MB

With the industry’s continued focus on resident experience, there’s no shortage of ideas, opinions, and tools available on this topic. Koryn Okey of Breezeway joins the podcast to provide insight into how property managers can use communication, transparency, and understanding to provide a best-in-class experience for all their residents. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on...

Designing A Better Strategy For Utility Costs

July 02, 2023 13:00 - 35 minutes - 24.6 MB

Utilities are one of the highest incurred expenses at most properties. Yet, this critical expenditure often receives less attention because of its complexity. Joining us to share his vast experience with the topic, Jack Forrest of Zego stopped by the podcast to help us understand the many factors that impact utility costs. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Faceb...

Long-Term Planning with a Reserve Study

June 18, 2023 13:00 - 35 minutes - 24.7 MB

Maintaining an asset should be a top priority; however, when faced with the daily tasks of operating a property management company, that priority is often an afterthought. That's where the power of a reserve study comes in, helping to preserve the long-term value and condition of a property. Aaron Lombardo of NorthStar Reserves joins the podcast to share his experience and knowledge regarding the impact of using a reserve study to plan for the future. Learn more about Rent Manager’s indust...

Manufactured Housing Provides Affordable Housing Solutions

June 04, 2023 13:00 - 35 minutes - 24.2 MB

The manufactured housing industry has changed dramatically over the decades and is producing high-quality, affordable housing solutions for residents nationwide. Logan Hanes of Kentucky Manufactured Housing Institute (KMHI) shares his knowledge and passion for the industry and debunks several misconceptions. Logan also shares his thoughts on opportunities that exist for property management companies in this vital residential sector. Learn more about Rent Manager’s industry-leading accounti...

Why is Diversity, Equity, and Inclusion Important in the Workplace?

May 21, 2023 13:00 - 40 minutes - 28 MB

Diversity, Equity, and Inclusion (DE&I) is quickly coming to the forefront of the property management industry because of advocates like Todd Hignite and his involvement with the National Apartment Association (NAA). Todd joins the podcast to share why DE&I is so important in the workplace and in our industry, and how you can start a program at your company. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, o...

Using Technology To Create High Output Teams

May 07, 2023 13:00 - 33 minutes - 22.8 MB

Technology empowers us to do more than ever before. But have you ever wondered if technology really makes us more productive? In this episode, Braedon Hebert from CondoWorks joins us to share his thoughts on how technology is creating more time for our teams and how we can leverage the opportunity to fuel growth. Maximizing the impact of technology results in high-output teams that can change your business. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance,...

Unlock Your Problem-Solving Potential

April 23, 2023 13:00 - 45 minutes - 31.6 MB

Every day, our jobs ask us to overcome unique challenges as we work to improve our businesses. Utilizing data can be an effective way to uncover challenges your operation is facing. To find the right data, you need to ask the right questions and track the proper metrics. In this episode, Chrissie Valdini of Rookwood Properties joins us to share her insights into which reports can provide you with the data you need to monitor performance across your organization, and how to create an action p...

Improving Housing Through Better Construction

April 09, 2023 13:00 - 37 minutes - 25.7 MB

While most of us focus on the management of residential properties, the construction of a building has a huge impact on housing costs, too. Mike Kaeding, CEO of Norhart, sees a tremendous opportunity to improve the construction of multifamily buildings, which will result in lower rental rates and better living conditions for residents. Join our podcast as we learn more about Mike's vision, and his passion for people and our industry. Learn more about Rent Manager’s industry-leading accounti...

Achieving Maintenance Excellence

March 26, 2023 13:00 - 35 minutes - 24.2 MB

Maintenance continues to be a hot topic in our industry, especially in view of increasing costs and challenges in the labor market. Ray Hespen of Property Meld joins the podcast again to share his insights and introduce us to the Ladder of Maintenance Excellence—specifically, what that means, how to use it, and how data will change the way we handle maintenance in the future. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at R...

5 Tips to Cultivate Growth in 2023

March 12, 2023 14:00 - 37 minutes - 25.6 MB

Looking to grow and strengthen your company in 2023? Join Joe Easton as he revisits 5 great conversations that will give you the insight and inspiration to do big things this year.  Taylor Haas of Colorado Realty & Property Management shares thoughts on Improving Operations Through Automated Processes  Stephen Fox of Upkeep Media talks about Driving More Online Traffic with SEO  Roland Charles of PMI JCM Realty Group discusses Why You Need a Tax Strategy  Jordan Davey of Victory Property...

NAA Chimes in on the Renters Bill of Rights

February 26, 2023 14:00 - 33 minutes - 23.2 MB

On January 25th, the White House released the Renters Bill of Rights, which has tremendous implications on our industry. From screening to rent increases, there are numerous ways that residential rental operators could be impacted. To help us learn more, Nicole Upano from the National Apartment Association (NAA) [ss1] [EH2] joins the podcast to give insights into what this means for property managers and shares some important steps we can take to ensure our industry's voice is heard. Learn...

Creating An Anti-Fragile Business

February 12, 2023 14:00 - 38 minutes - 26.5 MB

Creating a resilient business requires constant focus and attention. One method of achieving this goal is the concept of anti-fragility. Jared Behrens of American Realty joins the podcast to shed light on this practice and how it has impacted his personal life and business as he builds an anti-fragile company. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagra...

Shifting to Centralized Leasing

January 29, 2023 14:00 - 34 minutes - 24.1 MB

For years, centralized leasing has been a hot topic in the property management industry. As a result of implementing technology and recent shifts in work environments, moving toward centralized leasing is more possible than ever before. In this episode, John Carlson of Mark-Taylor Residential joins the podcast to share how his company made this move in recent years by utilizing technological advancements and changing mindsets. Learn more about Rent Manager’s industry-leading accounting, r...

Scaling Through Process Mapping

January 15, 2023 14:00 - 36 minutes - 24.8 MB

Whether you’re trying to scale your business or simply improve efficiency, many agree that maximizing your team's time is critical. One of the best ways to ensure everyone's time is used effectively is to go through a practice called process mapping. On this episode of Beyond Rent, Greg Brooks of Rocket Station joins us to talk about how his company uses process mapping with clients that employ virtual teammates. Listen in to learn how fine tuning and documenting your processes can change th...

Trends Impacting Real Estate In 2023

January 01, 2023 11:00 - 38 minutes - 26.5 MB

With the start of a new year, many are thinking about changes in our industry and how to best prepare their businesses for what’s to come. Learning about current trends is a great way to ensure you're ready. Brian Thayer of AvidXchange joins the podcast to share his insights on Environmental, Social, and Governance (ESG); Staffing; and Technology and the impact they’re likely to have on your company in 2023. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance...

Better Outcomes With A Pest Control Strategy

December 18, 2022 14:00 - 35 minutes - 24.8 MB

Maintaining a great property requires a plan to ensure it looks and functions well. However, pest control services don’t always make the list when it comes to maintenance musts. While most properties are reactive to pest issues, the best property managers already have a pest-remediation plan in place. Landon Cooley of Pest Share joins the podcast to share why implementing a tech-based pest-control solution produces the best outcome for everyone involved. Learn more about Rent Manager’s ind...

Reaping The Benefits of AP Automation

December 04, 2022 14:00 - 36 minutes - 25.3 MB

Accounts Payable (AP) may not be the first item you consider when looking for ways to improve operations, costs, and employee morale, but maybe it should. The AP process often involves manual, redundant tasks that slow down the growth of your team, and AP automation can alleviate that concern. Jon Land of AvidXchange joins the podcast to discuss the positive impact AP automation has on businesses. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and commu...

Reduce Risk With Renters Insurance

November 20, 2022 14:00 - 34 minutes - 23.9 MB

Renter Insurance isn't a new concept—however, many residents choose not to purchase coverage, which puts themselves and property owners at risk for major out-of-pocket expenses.  Luckily,  services are available for renters to purchase insurance and owners to track and enforce coverage.  Eric Narcisco of LeaseTrack joins the podcast to share how the insurance industry has changed and valuable tools available to make compliance simple. Learn more about Rent Manager’s industry-leading accoun...

EOS & How It Can Impact Your Business

November 06, 2022 12:00 - 37 minutes - 25.9 MB

Much like your computer or phone, every business needs an Entrepreneurial Operating System (EOS) to ensure it runs efficiently. EOS is a simple set of tools and principles that can reshape how a company operates. Jason Marcordes of Landmark Property Management joins the podcast to share his experiences with EOS, how it impacted his business, and tips for getting started. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentM...

Inflation & Its Impact On Rental Rates

October 23, 2022 13:00 - 43 minutes - 29.9 MB

Inflation is impacting every aspect of life, including the housing and rental market. Many property owners and managers have found themselves with rates well under market value and are planning increases. Al Sartorelli of Sartorelli Real Estate joins the podcast to discuss what led to this situation, and how to approach bringing your rates up to market level, while also setting expectations for a better resident experience. Learn more about Rent Manager’s industry-leading accounting, repor...

Fair Housing Best Practices

October 09, 2022 13:00 - 39 minutes - 27.2 MB

As you look to find the right residents for your property, it is critical that you follow fair housing regulations. Keep in mind, there is room for interpretation and case law precedent to consider as well. Grace Doering of Findigs joins the podcast to help you understand best practices for fair housing to ensure compliance. Grace also will share how to prevent discrimination in your application and screening processes. Learn more about Rent Manager’s industry-leading accounting, reporting...

Connecting Tech, Residents, & Revenue

September 25, 2022 13:00 - 36 minutes - 25.3 MB

Our industry loves to talk about technology, resident experience, and driving revenue—but those topics are often discussed separately. Brian Cowger of Matchbox Realty joins the podcast to discuss how all three of these important factors tie into their overall strategy. Specifically, Brian will share how Matchbox Realty provides internet access to residents in a way that allows a great experience and increases revenue. Learn more about Rent Manager’s industry-leading accounting, reporting, ...

Unleash The Power Of AI Leasing

September 11, 2022 10:00 - 41 minutes - 28.5 MB

Creating better leasing experiences using the latest technology is a common goal in our industry. Implementing solutions that expedite and automate processes that satisfy residents can lead to a competitive advantage. One tool making this possible is Artificial Intelligence (AI) Leasing. Ellen Thompson of Respage joins the podcast to discuss how AI Leasing empowers both the resident and leasing agent to enjoy better outcomes. Listen as Ellen shares her experience and provides advice for thos...

Finding Passion For Student Housing

August 28, 2022 13:00 - 36 minutes - 24.9 MB

Some people can answer the “what do you want to be when you grow up?” question from a young age—and the answer doesn’t waiver. In the property management industry, it seems quite common. That was the case for Angie Reynolds from Uptown Rentals. While in college, Angie discovered her passion for student housing and never looked back. Join us as Angie shares why she loves working in student housing, and a few tips that managers can use to better manage their properties. Learn more about Rent...

Enhance Your Business With Remote Professionals

August 14, 2022 17:00 - 40 minutes - 27.6 MB

Whether you call them virtual assistants, outsourced workers or remote professionals, many property management companies have found ways to expedite their growth using these invaluable services. Gwenn Aspen from Anequim joins the podcast to share how she successfully outsourced the operations of her company and launched an entire business focused on bringing similar success to others in the industry. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and c...

Mentoring Next Generation Leaders

July 31, 2022 13:00 - 49 minutes - 34.1 MB

One of the greatest accomplishments a leader can achieve is inspiring future leaders. However, it takes a lot of focus and dedication to mentor others while continuing to achieve your own objectives. Matt Rogers of MEB Management Services joins the podcast to share his thoughts on what it takes to engage the next generation of property managers and prepare them for future success. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication feature...

Lower Risk with In-House Vendor Management

July 17, 2022 13:00 - 36 minutes - 24.8 MB

In an industry that’s seeing rapid growth in property management technology, it’s tempting to automate and outsource everything. But it’s important to take a step back and evaluate which processes are worth automating, and which aren’t. It’s possible to use technology to improve your processes without giving up complete control. On today’s episode, Katy Rose from PINS Advantage tells her story and provides insight about the value of keeping vendor management in-house to reduce risks. Learn...

Fast Growth Achieved Through Tech Adoption

July 03, 2022 13:00 - 31 minutes - 21.6 MB

After decades in the manufactured housing industry, the Blank family knows that "doing things the same way they've always been done," won’t cut it in the business world. As Blank Family Communities continues to adopt technology, their fresh approach to their business model is providing a path toward rapid growth. Join us as we talk with David Blank about his company strategy, how to overcome growing pains, and best practices for embracing technology. Learn more about Rent Manager’s industry...

Top Tips For Maximizing The Value Of A Conference

June 19, 2022 13:00 - 25 minutes - 17.3 MB

Conferences and trade shows help you stay engaged with your industry by meeting like-minded people, learning about the latest trends, and achieving personal growth. Since these events require an investment of time and resources, it’s important to get the most out of them. In this episode, our host, Joe Easton, walks you through his top five tips for maximizing the value of every conference you attend. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and c...

Navigating the Labor Shortage

June 05, 2022 11:00 - 30 minutes - 21.1 MB

One of the most common concerns among business leaders is hiring and retraining good people. This topic has received renewed attention amid ongoing employment challenges. Across all industries, labor shortages are having a huge impact on how companies operate and grow. Ray Hespen of Property Meld joins the podcast to share his insights and suggestions for improving your recruitment and retention process. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, an...

Fostering Tech Adoption Among Onsite Teams

May 22, 2022 12:00 - 34 minutes - 23.8 MB

Staying current and implementing new technology can propel a company toward greater success. However, getting your team to embrace change isn't always easy, and often takes more time and effort than initially anticipated. Employing specific strategies can increase your likelihood of success and the speed at which your operation can move. Jonathan Kroll of Visitt joins the podcast to provide insight into maximizing efforts when adopting new technology and how to get your staff onboarded effic...

The Benefits Of Becoming Pet Passionate

May 08, 2022 13:00 - 38 minutes - 26.5 MB

Nearly 70% of American households have at least one pet, which means most renters are searching for pet-friendly rentals. For many property managers, navigating pet policies and procedures can be difficult, especially when service animals are involved. Victoria Cowart of PetScreening joins us in this episode to discuss this important and layered topic, and shares how becoming pet-friendly can not only create better outcomes for your renters, but also improve your experience and potentially h...

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@rentmanager 85 Episodes