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The Ideal Experience for a Heat Pump Customer
BetaTalk - The Renewable Energy and Low Carbon Heating Podcast
English - March 26, 2024 12:00 - 1 hour - 52.1 MB - ★★★★★ - 1 ratingTechnology News Tech News plumbing heating energy renewable energy sustainability heat pumps low carbon climate change netzero solar thermal Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Current Issues at the Heat Pump Coalface
Next Episode: Radiator Outputs Could Cause Heat Pump Problems
In this episode Nathan chats to Paul Eastwood, Head of Energy Systems Planning at OFGEM and the past Senior Climate and Energy Advisor at the Foreign, Commonwealth and Development Office.
Also joining the heat pump conversation is engineer Barry Sharpe from Renewable Heat
The discussion focuses on what an ideal customer journey is. Paul has had a heat pump system after Nathan recommended Barry to him. The episode questions if Paul's experience could have been better with the hope engineers may gain some useful insight.
Topics covered are:
This was one of Nathan's favourite recordings and he would like to note that Paul is speaking in a personal capacity and not on behalf of any employer.
Please enjoy the episode.