Believe in Banking
64 episodes - English - Latest episode: about 2 months ago -Believe in Banking is a podcast series for decision-makers, influencers and leaders featuring experts taking on the financial industry’s most pressing issues with insight and empathy. With the belief that banking can help us meet the moment and emerge stronger for it, the podcast features information and conversations designed to enlighten and empower.
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Episodes
Age of Intelligence: AI's Influence on Banking
March 13, 2024 13:00 - 22 minutes - 20.1 MBIn this episode, Adrenaline’s Chief Brand Officer Juliet D’Ambrosio joins Gina Bleedorn as the new cohost of the Believe in Banking podcast, as Sean Keathley, the former CEO of Adrenaline, moves to an advisory capacity to focus on his health. In this discussion, Gina and Juliet explore artificial intelligence in banking and the opportunities it brings to transform banking experiences. They note how the past year has been pivotal as the next wave of generative AI rolls out with powerful tools...
Growing Smarter – Banking for a New Year, Pt 2
February 14, 2024 14:00 - 13 minutes - 11.9 MBIn episode two of our two-part Believe in Banking podcast series on growth, Sean and Gina discuss the evolving expectations in banking – from generational demands for advisory experiences to neighborhood variations – all impacting how the branch functions. Their conversation covers how generational life stage differences offer an opportunity for banks to step up and serve, especially as Millennials and Gen Z visit the physical bank branch more frequently and Gen X enters their prime earning ...
Growing Smarter – Banking for a New Year, Pt 1
January 17, 2024 14:00 - 15 minutes - 13.7 MBIn episode one of a two-part Believe in Banking podcast series on growth, Sean and Gina kick off the new year with a discussion around how financial institutions are increasing their influence to reach more consumers where they are. From the rising momentum around M&A to organic growth and branching, financial institutions are looking to boost their competitive edge by becoming bigger and stronger. In this renewed environment, even new bank formation is on the rise. Their conversation covers...
Empowering Everwise, Pt 2: With Dan Rousseve & Angie Dvorak of Everwise Credit Union
December 13, 2023 14:00 - 20 minutes - 18.3 MBIn part two of the special guest episode of the Believe in Banking podcast, Sean and Gina welcome back Dan Rousseve, Chief Information Officer, and Angie Dvorak, Chief Marketing & Growth Officer, of Everwise Credit Union, formerly Teachers Credit Union. They continue the discussion on the credit union’s rebranding journey, including challenges they faced from Covid to change in leadership, both of which had the potential to stall their progress. But they persevered, knowing what a refreshed ...
Empowering Everwise: With Dan Rousseve & Angie Dvorak of Everwise Credit Union
November 15, 2023 14:00 - 20 minutes - 18.3 MBIn this special guest episode of the Believe in Banking podcast, Sean and Gina welcome Dan Rousseve, Chief Information Officer, and Angie Dvorak, Chief Marketing & Growth Officer, of Everwise Credit Union, formerly Teachers Credit Union. In their dynamic discussion, Dan and Angie address the credit union’s storied history and the challenges of operating as Teachers Credit Union as they expanded their membership base beyond their educator origins. The conversation covers the important role th...
Banking on Gen Z, Pt 2
October 18, 2023 13:00 - 10 minutes - 9.16 MBIn episode two of our Believe in Banking podcast series on Gen Z, Sean and Gina welcome back Adrenaline’s Chief Brand Officer, Juliet D’Ambrosio. Armed with knowledge about this myth-busting generation, the three discuss how banks and credit unions are adapting to meet the needs of Gen Z. They provide examples of institutions like UniWyo Credit Union, AMOCO Credit Union and Guaranty Bank that have created updated experiences to engage people throughout their life stages and share meaningful ...
Banking on Gen Z, Pt 1
September 20, 2023 13:00 - 21 minutes - 19.2 MBIn episode one of a two-part Believe in Banking podcast series, Sean and Gina tackle the topic on the minds of every banker out there – the influence and impact of Gen Z on banking and beyond. They invite on Adrenaline’s Chief Brand Officer, Juliet D’Ambrosio, for a dynamic discussion in advance of the new report from Adrenaline called “Gen Z and the Future of Finance: A Generational Guide for Banking Leaders,” available in October. Their conversation covers what makes Gen Z such a myth-bust...
Building a Rightsized & Resilient Branch Network
August 23, 2023 13:00 - 18 minutes - 16.5 MBIn this episode, Sean and Gina share timely insights from speaking and participation at the financial industry’s leading conferences. Specifically, they discuss demands on banking and credit union leaders relating to their branch networks and how planning for saving and growing at the same time is essential for institutions of all sizes. To make the most of opportunities that branches bring, many institutions have been active in either acquiring small networks or building new locations in gr...
Insights on Innovation: Best of Believe in Banking
July 26, 2023 13:00 - 15 minutes - 13.7 MBIn this special summer episode on banking innovation, Sean and Gina look at change in financial services at the institutional and industry level. With data and insights gathered from the financial services sector’s most influential gatherings, they discuss new ways that banks and credit unions usher in upgrades to meet customer expectations, while driving more efficiencies in the branch network. They discuss deploying digital solutions and ITMs that go beyond omnichannel, into a total experi...
Brave New Brand: A Conversation with Dave Ehlis, President & CEO of Bravera, Pt 2
June 21, 2023 13:00 - 20 minutes - 18.3 MBIn this special episode, Sean and Gina welcome back Dave Ehlis, President and CEO of Bravera Bank. In part two of their discussion, Dave talks about how the brand change the bank prioritized would come to life inside their branches and across their growing network – from smaller more rural branches to larger ones in bigger cities. He talks about the power of optimism and how instead of fixating on the downsides of change, leadership across their organization focused instead on what could go ...
Brave New Brand: A Conversation with Dave Ehlis, President & CEO of Bravera, Pt 1
May 17, 2023 13:00 - 24 minutes - 22 MBIn this special episode, Sean and Gina welcome Dave Ehlis, President and CEO of Bravera Bank, a regional banking leader in the Northern Plains. In this conversation, Dave discusses the bank's rich history and new challenges they faced as they continued their path to growth. When the financial institution formerly known as American Bank Center was expanding their reach, they needed a more ownable name as they moved into new markets. Dave describes the decision-making, change management and co...
Banking Brands Built for Success
April 19, 2023 13:00 - 20 minutes - 18.3 MBIn this episode, Sean and Gina look at two influential industry reports and how they provide a snapshot of our current moment in banking. First, they discuss the Edelman Trust Barometer, an annual report that provides insights into the influence of trust across our institutions and industries. While this year’s report continues to show an undercurrent of mistrust among consumers, business maintains its position as the most trusted sector in society, giving bank brands a real opportunity to d...
Building Trust in Banking
March 22, 2023 13:00 - 15 minutes - 13.7 MBIn this special episode, Sean and Gina return to conversations about the fundamentals for financial institutions acting with trust and transparency that they’ve explored on the Believe in Banking podcast. They address key ways banks and credit unions can increase consumer trust in banking by building relationships that demonstrate their commitment to community and how trust provides the foundation of the community banking system. Finally, they discuss how traditional financial institutions h...
Believe in Banking Podcast: The Growth Edition
February 22, 2023 14:00 - 15 minutes - 13.7 MBIn the “Believe in Banking Podcast: The Growth Edition,” Sean and Gina discuss ways that banks and credit unions are meeting the industry’s the imperative to grow. They discuss how financial institutions determine the right formats and the right markets, including hub-and-spoke clusters with flagship locations in high opportunity areas and smaller branches, ATMs and ITMs dotting the network for support. They address needed investments from the brand to the branch to maximize opportunities an...
Lessons Learned & Looking Ahead at Banking in 2023
January 18, 2023 14:00 - 15 minutes - 13.7 MBIn the inaugural episode of the Believe in Banking podcast for 2023, Sean and Gina highlight industry insights on where banking has been and where it's heading in the new year, including takeaways from speaking sessions at two of banking's premiere conferences – The Financial Brand Forum and Future Branches. From the importance of brand in driving business to the future of retail delivery, they discuss what banking leaders are thinking as they set their priorities for 2023. They also share k...
Best of Believe in Banking, Guest Edition
December 14, 2022 14:00 - 15 minutes - 13.7 MBIn this special year-end episode, Sean and Gina return to some illuminating discussions with banking leaders featured on the Believe in Banking podcast in 2022. From an institution evolving for its customers and communities to women moving up the ranks into banking’s C-suite, these conversations reveal how banking is at the forefront of change. The podcast features David Trautman, chairman and CEO of Park National Bank, who talks about his regional bank uniting twelve autonomous affiliates u...
Biggest Banking Trends of 2022, Pt 2
November 16, 2022 14:00 - 15 minutes - 13.7 MBIn part two of the “Biggest Banking Trends of 2022” special episode, Sean and Gina take stock of what’s on the minds of banking leaders in these unprecedented times. They look at ways banks and credit unions are making banking better for people as they navigate post-pandemic uncertainty, especially through a focus on financial wellness. Institutions are also making headway by looking at their organizations through the lens of a challenger, understanding that change doesn’t have to come throu...
Biggest Banking Trends of 2022
October 19, 2022 13:00 - 15 minutes - 13.7 MBIn this special episode, we look at some of this year’s biggest banking trends. From meeting consumer’s unique needs to scaling for strength, Sean and Gina discuss how banks are delivering in our post-pandemic era. One important reality coming out of COVID is how people of all generations are prioritizing financial wellness, and banks, especially community financial institutions, are in the perfect position to provide education and support. Another major theme from 2022 is the idea of M&A le...
Future-Proofing Financial Services
September 14, 2022 13:00 - 15 minutes - 13.7 MBAs industry conferences return live and in-person, we’re back on the speaking circuit and learning anew what’s on the minds of banking leaders. In this episode, Sean and Gina discuss themes coming out of major banking conferences like Future Branches and how the war for talent is presenting real challenges for banks and credit unions in our new pandemic normal. They dig into recent data on branches and find that the numbers of closures don’t tell the full story of institutions rationalizing ...
Industry Investment: A Conversation with the Founders of Bank on Women, Pt 2
August 17, 2022 13:00 - 24 minutes - 22 MBIn part two of their conversation, Sean and Gina welcome back Terrie Spiro, co-founder, founding director and chair, and Jennifer Docherty, co-founder, founding director and chief executive officer of Bank on Women. They build on the ideas shared in part one – that qualified women in leadership positions in banking make both individual institutions and the industry as a whole better. In this episode, Terrie and Jenn explore some of the skills that women bring that improve their organizations...
Industry Investment: A Conversation with the Founders of Bank on Women, Pt 1
July 13, 2022 13:00 - 22 minutes - 20.1 MBIn part one of this special episode, Sean and Gina welcome Terrie Spiro, co-founder, founding director and chair, and Jennifer Docherty, co-founder, founding director and chief executive officer of Bank on Women. Dedicated to women’s leadership in community banking, Bank on Women strives to increase the number of qualified women serving on the C-Suite and in the boardroom – which will make banking better for all and foster opportunities for women now and in the future. Armed with powerful da...
Embracing the Challenger Mindset
June 15, 2022 13:00 - 15 minutes - 13.7 MBOver the last several years, there has been a ton of talk about the impact of outsiders like fintechs on banking and ways community institutions have to keep up. In this episode, Sean and Gina flip the script a little and reframe the idea of what it means to be a challenger in banking today. What are the ways community financial institutions and regional banks are leading? For these banks, embracing a challenger mindset means going beyond technology tools and focuses on other ways of innovat...
Making Banking Better
May 18, 2022 13:00 - 15 minutes - 13.7 MBOne of the buzzworthy themes across the financial services sector is how to make banking better. With fintechs continuing to make inroads into banking’s customer base, what does making the experience better for the customer look like? In this episode, Sean and Gina share the latest information and insights on people’s top financial priorities in 2022 and explore ways that banks and credit unions are meeting customers where they are – from mobile to the branch, and even on TikTok. With trends...
How Your Bank Can Leverage Your Brand for Growth
April 13, 2022 13:00 - 15 minutes - 13.7 MBAs the economy continues its pandemic recovery, financial institutions of all sizes are looking for effective ways to compete. In this episode, Sean and Gina discuss leaning on brand for growth. Whether you’re a financial institution scaling through mergers or expanding operations into new markets, considering the implications of your brand in people’s minds is foundational to your success. Are you looking at brand early enough in M&A due diligence? Do you have the right name as you move int...
Increasing Banking’s Influence through Scale
March 16, 2022 13:00 - 15 minutes - 13.7 MBFrom mergers and acquisitions to branching into new markets, banking’s major focus post-pandemic is on growth. In this episode, Sean and Gina discuss this desire for scale amidst great uncertainty. With M&A activity hitting its highest levels since 2007, deals are happening all around, but it’s not just big banks competing for dominance. Community banks and credit unions are looking at expansion through acquisition. But we’re also seeing mergers of equals, banks buying or partnering with fin...
Growing Community: A Conversation with David Trautman of Park National Bank, Pt 2
February 16, 2022 14:00 - 16 minutes - 14.6 MBIn Part 2 of their conversation, Sean and Gina welcome back David Trautman, chairman and CEO of Park National Bank. They discuss how a realignment and rebrand provided the bank the perfect platform for Park’s spirit of service, giving a streamlined and simplified brand for Park’s people to rally around. He addressed how launching during COVID continued on a tradition of steadiness in the storm for a bank that has always thrived during even the most chaotic times. Finally, David reveals why h...
Growing Community: A Conversation with David Trautman of Park National Bank, Pt 1
January 12, 2022 14:00 - 25 minutes - 22.9 MBIn Believe in Banking’s first podcast of the new year, Sean and Gina welcome David Trautman, chairman and CEO of Park National Bank. Their rich conversation covers Park’s unique origin story and how the bank’s efforts at unifying under one umbrella yielded some significant advantages for their growing brand as they expanded into new communities. Building consensus to shift how the bank was doing business – moving from a more autonomous model to a more unified one – was a fundamental change, ...
Banking 2021, Part 2: Trends & Topics That Defined The Year
December 15, 2021 14:00 - 15 minutes - 13.7 MBIn our final year-end special episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose Driven Banking in 2021 and how it sets a new standard for the industry moving forward. A term coined by Accenture, this approach to banking helps financial institutions mean more to their customers and members, truly living up to their essential role in people's lives. Simultaneously, banks and credit unions that embrace a deeper sense of purpose find fresh opportunities ...
Banking 2021, Part1: Trends & Topics That Defined The Year
November 17, 2021 14:00 - 15 minutes - 13.7 MBIn this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina discuss how banking provided short-term solutions to challenges and what opportunities opened up because of the pandemic that will endure. They spoke specifically about banking's balance of technology and human consultation, and the staff that it takes to be at the right place at the right time for customers and members. With clear eyes, the two hosts all but predicted the increasing deploy...
Banking 2021, Part 1: Trends & Topics That Defined The Year
November 17, 2021 14:00 - 15 minutes - 13.7 MBIn this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina discuss how banking provided short-term solutions to challenges and what opportunities opened up because of the pandemic that will endure. They spoke specifically about banking's balance of technology and human consultation, and the staff that it takes to be at the right place at the right time for customers and members. With clear eyes, the two hosts all but predicted the increasing deploy...
Banking 2021: A Look Back at Trends & Topics That Defined The Year
November 17, 2021 14:00 - 15 minutes - 13.7 MBIn this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina discuss how banking provided short-term solutions to challenges and what opportunities opened up because of the pandemic that will endure. They spoke specifically about banking's balance of technology and human consultation, and the staff that it takes to be at the right place at the right time for customers and members. With clear eyes, the two hosts all but predicted the increasing deploy...
Powerful Partnerships in Banking
October 13, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face the headwinds that are still present after a year and a half of pandemic life. With the need for profitability and fintech nipping at community banking’s heels, how to continue to serve customers and meet expectations often means new partnerships. Whether it’s a fintech collaboration like the one that delivered Chime to the marketplace or a financial wellness pairing, like Regina King...
What’s Old Is New Again: Banking’s Balance of People and Technology
September 15, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss some of the challenges facing banking in our post-pandemic future. Most notably is staffing as banks and credit unions meets consumer demand for efficient transactions via updated digital options while still having branches close by for those more complex and consultative banking needs. Attracting higher-skilled bankers requires a real investment for banks and a commitment to move beyond traditional teller-based banking models. Banking’s growth mandate ...
Special Summer Series: Best of Conversations with Banking Leaders, Part IV
August 18, 2021 13:00 - 15 minutes - 13.7 MBIn Part 4 of our special summer series revisiting our discussions with banking leaders, we’re spotlighting more community-first approaches from Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, a super-regional bank based in Texas, and Todd Nagel, President and CEO of IncredibleBank, one of the country’s first national online community banks. These two leaders describe how their culture and core values are ingrained in every aspect of their business and how their commitment to their...
Post-Pandemic Banking Moves
August 04, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss optimism and opportunities for banking as we move into a post-pandemic recovery. From the rise of small business driving demand for commercial loans to population shifts away from urban cores, how financial institutions respond to changing consumer lifestyles and needs-states depends largely on their understanding of these new realities. Increasingly critical to post-pandemic banking is the smart utilization of data. In particular, leveraging people mob...
Special Summer Series: Best of Conversations with Banking Leaders, Part III
July 21, 2021 13:00 - 15 minutes - 13.7 MBIn Part 3 of our special summer series where we revisit our discussions with banking leaders, we’re spotlighting the community-first commitment of community banking. In this episode, we talk with Brad Tidwell, President and CEO of VeraBank and Ryan Kilpatrick, Executive Vice President and Chief Brand and Communications Officer from Origin Bank about the heart of service at the core of their community financial institutions. Both leaders discuss building opportunity out of that core purpose a...
Purpose-Driven Banking
July 07, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss purpose-driven banking and the intersection of consumer need and banking opportunity. The economic impacts of the pandemic and its aftermath have spotlighted the critical role that banking – and more broadly, financial services – plays in people’s everyday lives. Banking is a service that everyone needs, and now with an industry at a tipping point of disruption spurred on by consumer expectation and demand, traditional financial institutions are embraci...
Special Summer Series: Best of Conversations with Banking Leaders, Part II
June 23, 2021 13:00 - 15 minutes - 13.7 MBIn our special summer series, we’re revisiting some of our illuminating discussions with banking leaders featured on the Believe in Banking podcast. In this episode we’re talking technology with Jimmy Stead, Chief Consumer Banking Officer at Frost Bank; Luvleen Sidhu, Founder and CEO of BM Technologies; and Todd Nagel, President and CEO of IncredibleBank. These leaders talk about their individual approaches to banking technology focused on simplifying and streamlining transactions, but more ...
Special Summer Series: Best of Conversations with Banking Leaders, Part I
June 09, 2021 13:00 - 15 minutes - 13.7 MBIn our special summer series, we’re revisiting some of our most popular episodes and rounding up some of the best thinking from banking leaders featured on the Believe in Banking podcast. In this special summer episode we’re highlighting insights from: Ryan Kilpatrick, executive vice president and chief brand and communication officer from Origin Bank; Brad Tidwell, president and CEO of VeraBank; and Jimmy Stead, chief consumer banking officer at Frost Bank. In these enlightening conversatio...
Customer-Centric Community Banking: A Conversation with IncredibleBank’s Todd Nagel
May 19, 2021 13:00 - 30 minutes - 27.5 MBIn this special episode, Sean and Gina welcome Todd Nagel, President and CEO of IncredibleBank, the country’s first national online community bank. With bank branches in Wisconsin and Michigan, an expansion plan for new locations in key markets and a digital-first approach, IncredibleBank’s growth path is reaping rewards for this signature financial services brand. Not satisfied with the status quo in banking, IncredibleBank boasts a unique marriage of trademark customer service and award-wi...
Community Building for Community Institutions
May 05, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss community building in banking. As one out of ten people consider switching primary financial institution and 25% of businesses expecting to switch their banking relationship this year, there are new opportunities for community banks and credit unions to start new relationships. Expanding on traditional definitions and assumptions, community building goes beyond the boundaries of geographic location to create new relationships around a common set of inte...
Digital and Diversity in Banking: A Conversation with Luvleen Sidhu
April 14, 2021 13:00 - 15 minutes - 13.7 MBIn this special episode, Sean and Gina welcome back Luvleen Sidhu, Founder and CEO of BM Technologies, one of the largest digital banking platforms in the U.S. Luvleen talks about strategies for community institutions to accelerate their digital offering and acquire and serve diverse customers. She discusses growing BankMobile's banking-as-a-service (BaaS) model and how partnerships and commitment are empowering banks and credit unions to scale their organizations and get more retail banking...
Digital and Efficiency Strategies for Banking: A Conversation with Luvleen Sidhu
March 31, 2021 13:00 - 15 minutes - 13.7 MBIn this special episode, Sean and Gina welcome Luvleen Sidhu, Founder and CEO of BM Technologies, one of the largest digital banking platforms in the U.S. Luvleen talks about digital first banking and how BankMobile was founded with the premise that banking could be substantially better for consumers, especially regarding affordability and consumer-friendly products that are delivered to not only solve consumer pain points but also address inefficiencies in banking at the same time. Sean and...
The Intersection of Trust and Technology in Banking
March 17, 2021 13:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss the intersection of trust and technology. The acceleration of consumer use of digital through COVID has made commoditization and lack of trust dual risks for financial institutions. But new data shows that business overall has become the primary trusted institution for consumers in the pandemic era, providing a real opportunity for banks and credit unions to build on a trusting relationship. They address practical solutions where the value of community ...
Opportunities in Banking
February 17, 2021 14:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss the current state of the banking industry and the rise in global merger and acquisition activity in 2020, despite more sluggish deal-making domestically. Through 2021 as M&A picks up in the U.S., they expect that more strategic partnerships and joint ventures to solve for particular operational painpoints. They also address new data that sheds light on consumer financial planning post-COVID that presents banking with opportunity, including the one-third...
Balancing Digital and Physical Delivery
February 03, 2021 14:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina discuss post-COVID consumer trends and how banks are successfully balancing digital engagement with physical delivery. As consumers increase their online and mobile usage, banks are investing in those experiences. And while digital may have been banking’s roadmap pre-COVID, it has even more urgency now. As the industry shifts to meet these demands, the role of the branch remains critical for acquisition and growth, so banks must look at formats and optimization...
New Year, Renewed Resilience
January 13, 2021 14:00 - 15 minutes - 13.7 MBIn this episode, Sean and Gina kick off 2021 with a look at what we can learn last year's challenges and apply that resilient thinking to 2021, especially the flight to purpose and how people can experience the things you say you stand for. They take on questions posed in December after their presentation at the industry's leading branch banking conference Future Branches and give insights into what banking leaders are facing head-on, including balancing experience and efficiency, deploying ...
Believe In Banking: Bloopers & Outtakes
December 16, 2020 14:00 - 3 minutes - 3.3 MBBelieve in Bloopers. As a holiday gift to our audience, we're giving you a peek behind the curtain of producing a podcast. In this special episode, you'll hear bumbles, bobbles and yes, even a choice curse word or two. Trust us when we say: It's not all done in one take. In fact it rarely is! This podcast is hosted by ZenCast.fm
Believe in Banking: A Year in Review
December 16, 2020 14:00 - 30 minutes - 27.5 MBIn this year-end special episode, Sean and Gina recap a most unusual year and look back on some of the meaningful conversations, industry insights and stories of resilience shared on the podcast. Whether it’s commitment to community through PPP or the rise of banking for good, we’ve covered the many ways that the financial services sector is rising to the challenge of our current moment, and beyond. We also highlight conversations with special our guests Ryan Kilpatrick from Origin Bank, Bra...
People-Powered Banking: A Conversation with Frost Bank
December 02, 2020 14:00 - 30 minutes - 27.5 MBIn this special episode, Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, a $40 billion Texas-based bank that is focused squarely on the customer’s experience. Jimmy talks about decisions the bank has made to keep people at the center of their growing organization, like banishing phone trees and providing 24/7 customer service, allowing people to connect directly with bankers. He also addresses the bank’s relationship strategy saying that they’re at their best...