Episode 25 - Drew Pierce, Customer Support

In this episode, we talk with Drew Pierce, Director of Customer Success at Chicago-based Lightstream, an company whose mission it is to help empower gamers share their love of gaming with live audiences through powerful tools, integrations, and a feature-rich video production suite. Drew's journey in the games industry has taken him to many places, including EA, Trion, KIXEYE, and Humble Bundle, and along the way he's learned a ton working within and leading teams of customer support professionals.  We chat about what it takes to be successful and express both personal connectivity and professionalism in games in the customer support role, how Drew got to where he is today, and more.