Ep. 22 - Frank Favaro, Licensed CX Coach and Founder of ServeCentric
Behind The Business
English - August 11, 2021 18:07 - 36 minutes - 29 MB - ★★★★★ - 14 ratingsEntrepreneurship Business News Business News ohio business economy entrepreneur hudson investing local Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep. 21 - Rick Keller: President, Peg’s Foundation
Next Episode: Ep. 23 - Kelly Gadzinski, owner, KG Career Services
In this episode, Frank and Nicole talk about customer service and the customer experience. Frank shares some of the industry secrets behind how companies like Chick-Fil-A create their customer experience and how others can implement some of their strategies!