Crafted Hospitality: Settle Down Easy
Beer Me!
English - February 11, 2022 19:00 - 28 minutes - 32.7 MBFood Arts Society & Culture education agriculture beer beer industry full service radio beer me the line hotel brewing washington dc food Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
How many times have you gone into a brewery and instantly liked it? Or enjoyed an afternoon in a taproom so much you forget the exact beers you tried (overindulging aside), you just know you had a great time? Any service-based establishment is striving to create a crafted experience for their guests. Frank Kuhns, co-owner of Settle Down Easy Brewing Co. joins the show to share how he has channeled years of hotel experience into curating a memorable guest experience. We talk about building a brand, storytelling, and how the customer is always first (not always right).
Shout outs: Caboose Brewing, Taco Bell (I share my deep love of it), Grateful Dead,
Check out these episodes:
Connecting with Guests with Colleen Gillespie
Maintaining a Brand: How to Keep True to a Brewery's Story with Neil Callaghan
Beer Storytelling with Dmitri Chekaldin