Kim Henderson, Chief of Staff & Enterprise Patient Experience Officer at Novant Health

Becker’s Women’s Leadership

English - September 28, 2023 21:30 - 16 minutes - 5 MB
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Previous Episode: Andrea Turner, Chief Operating Officer at Zuckerberg San Francisco General Hospital

Next Episode: Kasey Paulus, SVP & Chief Nursing Executive at Wellspan Health

Kim Henderson, Chief of Staff & Enterprise Patient Experience Officer at Novant Health joins the podcast to discuss her background, strategy for patient experience, the most impactful change she's made in the last year, how she sees patient experience evolving, and what will be a differentiator for her health system in the future.