BarCode TSI-The Service Industry Podcast

25 episodes - English - Latest episode: almost 8 years ago - ★★★★★ - 28 ratings

Hello there and welcome to our new service industry podcast BarCode TSI, where we discuss all things service industry related.

We interview bartenders, servers, managers, and owners of bars, restaurants, nightclubs, and more. Our purpose is to shed some light on topics we all run into while doing our job. Some are fun, and some are hideous, but all are relevant to what we do on a daily basis. Even when we’re off the clock trying to enjoy our own time being served, we still end up busing our own tables, wiping off the condensation from the bar, stacking plates, and the list could go on forever.

There is definitely a love/hate relationship that goes on in this industry, and we want to bring the LOVE back to what we do.

Every interview is unique and informative, in it’s own way. This is a podcast to help us learn from each other through our personal experiences, and knowledge that has been passed down to us from our seniors.

Whether this is your first year, or your twentieth year in the service industry, there is something here for you.

Careers Business Society & Culture alcohol bar bartend bartender bartending nightclub restaurant theserviceindustry waiter waiting
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Episodes

Episode 21: Perspective From The Other Side with John Strawbridge

July 09, 2016 15:00 - 51 minutes - 35.7 MB

On this episode you'll meet John Strawbridge. John brings us perspective from the other side, the customer side. We discuss ways to be a better customer, server, bartender, and much much more. This is an episode you don't want to miss. ‘Music credit: “Going Home” By Lee Rosevere’ Http://freemusicarchive.org/music/lee_Rosevere/

Episode 20: FOH Ethics and Tips on Better Service

June 08, 2016 13:00 - 47 minutes - 45.4 MB

On this episode we talk about the ins and outs of the front of the house. We get into some details about pre-judging, race, running food and maximizing tips. 'Music credit: "Going Home" By Lee Rosevere' Http://freemusicarchive.org/music/lee_Rosevere/

Episode 19: Perks Of The Biz

June 03, 2016 18:57 - 19 minutes - 18.4 MB

On this episode Charlotte and Pamela discuss the perks of being in The Service Industry. They give you specific details about freedom, traveling, networking, and how much money is to be made. 'music credit: "Going Home" By Lee Rosevere' Http://freemusicarchive.org/music/lee_Rosevere/

Episode Eighteen: Gina Anderson Gives Great Advice From Her 22 Years of Experience in the Biz

May 05, 2016 13:00 - 24 minutes - 16.8 MB

On this episode meet Gina Anderson. Gina has been in the Service Industry for 22 years and first got started as a phone delivery girl for Pizza Hut. Throughout her career, she has been a server, a trainer, a barback, bartender, banquet server, and a suite bartender at the Dallas Cowboy's stadium. Currently she is a server at Papasitos and a Bartender at the At&t stadium, which she has been doing since 2008. / / We hope you enjoy this episode as much as we enjoyed the interview and be sure ...

Episode Seventeen: Michele Ziegler Brings us info from the BOH

April 28, 2016 13:00 - 26 minutes - 18 MB

On this episode, Michelle gets into detail about what it's like working in the kitchen/BOH (back of the house), when it's a male dominated field. She gives you some helpful tips on how to stand out as a kitchen line cook, expo and how to be the voice of the servers and the cooks. / / ?Music Credit: ?Going Home? by Lee Rosevere? / / http://freemusicarchive.org/music/Lee_Rosevere/

Episode Seventeen: Michele Ziegler Brings us info from the BOH

April 28, 2016 13:00 - 26 minutes - 18 MB

Episode Sixteen: Charlotte and Pamela talk about 2 completely different experiences with bartenders while out having some beers

April 23, 2016 13:00 - 23 minutes - 16 MB

This episode we discuss two completely different experiences we had while dining out and having some beers. One experience was pretty crappy and the other was exceptionally awesome! Ultimately we took home some great lessons from both and share it here with all of you!

Episode Fifteen: Darron Cardosa AKA The Bitchy Waiter

April 01, 2016 13:00 - 40 minutes - 28 MB

On this episode meet Darron Cardosa. Darron started up a service industry blog in 2008 and now has over 300k followers on Facebook, instagram, and other social media platforms. His blog is known around the world as "The Bitchy Waiter" and he wrote a book that was recently published and is now on sale at Amazon, Barnes and Nobles, or you can find a copy through his website at www.Thebitchywaiter.com / / / Darron first started working in the service industry in 1990 when he lived in Houston, T...

Episode Fourteen: Billy Cavallo, Bartender, Liquor Brand Ambassador

March 30, 2016 22:57 - 31 minutes - 21.9 MB

On this episode meet Billy Cavallo. Billy got started bussing tables at the ripe young age of 14 and has since been in the industry, giving him 12 years experience. He has worked in just about every area of the service industry and is currently a bartender and a liquor brand ambassador. Currently Billy is bartending at a known sports bar in Philadelphia, "Boxers Philly". ‘Music Credit: “Going Home” by Lee Rosevere’ http://freemusicarchive.org/music/Lee_Rosevere/

Episode Thirteen: Sebastian Miller, Server, Bartender, General Manager, COO

March 28, 2016 22:59 - 33 minutes - 22.9 MB

On this episode we are talking with Sebastian Miller. Sebastian first got started in the service industry in 1997 when he was in high school. His friend got him a job as a busser. He has worked in 9 different establishments fulfilling the duties as a busser, expediter, server, bartender, assistant manager, and General manager. Along with all of his service industry experience, Sebastian was also a COO for an energy drink company and helped organize promotional teams, educated vendors and...

Episode Twelve: Colleen Morrissey, Atlantic City, NJ Bartender

March 14, 2016 13:00 - 24 minutes - 16.8 MB

Episode Twelve meet Colleen Morrissey. Colleen got started as a go-go dancer and cocktail server. She learned to bartend by watching the bartenders flair and mix drinks and they helped her move behind the bar. She has high volume bartending experience in Atlantic City's Casino nightclub nightlife and has been doing it for 12 years. Colleen offers us a glimpse into casino style bartending and talks about the union that bartenders and servers are a part of. She has great advice for newbie...

Sindustry Sunday: Episode 3

March 13, 2016 13:00 - 32 minutes - 22.4 MB

Episode 11: Kitty Tooher Has 11 Years Experience in the Service Industry as a Server, Manager, Bartender

March 10, 2016 19:53 - 21 minutes - 14.5 MB

On this episode meet Kitty Tooher. Kitty has been in the service industry for about 11 years and got started in Long Beach, New York. She has hosted, served, bartended, and managed in two different states. Kitty Tooher explains what it's like working in craft beer establishment and the different clientele it brings in. We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below a...

Sindustry Sunday Episode 2

March 06, 2016 14:00 - 32 minutes - 22.2 MB

Welcome to Sindustry Sundays where we discuss all things uncomfortable within the service industry. Join in for all the shenanigans and comedy we find through different stories and struggles, but can take seriously all at the same time. Today we have Charlotte, Pamela, and special guest Amelia join in to talk about uncomfortable topics. They bring up two topics mentioned by members in their BarCode TSI FaceBook group first, then go into details of their own personal experience issues. Cha...

Episode 10: Jessica Ellis Event & Guest Bartender With 12 Year Industry Experience

March 02, 2016 15:43 - 28 minutes - 19.5 MB

Meet Jessica Ellis! Jessica has been in the service industry for 12 years. She got started in her home town in Montana at a local casino steakhouse. Bartending is her favorite gig in the industry and discusses many great perks you gain while working in this industry. Jessica explains that not everyone can handle being in the service industry, but if they tried it out, it would teach respect, patience, and understanding with many other qualities to learn from. 'Music Credit: "Going...

Sindustry Sunday- Episode One

February 28, 2016 14:00 - 25 minutes - 17.4 MB

Welcome to Sindustry Sundays where we discuss all things uncomfortable within the service industry. Join in for all the shenanigans and comedy we find through different stories and struggles, but can take seriously all at the same time. Pamela Lolli and Charlotte Ellis dig into sexual harassment, difference of opinions with coworkers, keeping your cool when "the guest is always right", and how to save your cash tips.

Episode Nine: Erin Wallace, successful bar and restaurant owner of 3 different establishments in and around the Philadelphia area. Bartender, server, manager, owner

February 27, 2016 14:00 - 39 minutes - 26.9 MB

On this episode meet Erin Wallace. She opened her first bar 13 years ago and has since opened opened 2 other establishments. The first being The Old Eagle in Manayunk, PA. The next being a craft beer bar in South Philadelphia that opened 8 years ago and only serves beer from micro breweries, called The Devil’s Den. Up to the most recent establishment opened 3 years ago, Barren Hill Tavern & Brewery. Barren Hill is a micro brewery that brews around 30 different unique beers. Erin shares what...

Episode Eight: Joseph Corvino- A Restaurant manager who believes in rewarding his staff in the front of the house and especially the back of the house. Bartenders, servers, managers.

February 25, 2016 14:00 - 27 minutes - 18.8 MB

Meet Joseph Corvino! Joe has been in the service industry for 16 years and in management for 8 years. He got started when he was 16 years old working down the shore as a dishwasher. Joe has done many different duties within the industry and recently joined the management team at Bistro Romano. This episode Joe talks about great ways to give incentives to the Back Of House workers with reward and agreed upon bonuses. Incentives always help to get your staff to stay on top of their game, ...

Episode Seven: Ryan Fenton has received mulitple awards for his hard work and creativity in the service industry including Zagat 30 under 30 and Philadelphia Night Life Award. He offers amazing advice and explains who should be in the industry. Bartende

February 23, 2016 16:31 - 39 minutes - 27.2 MB

Meet Ryan Fenton! Ryan has been in the service industry for 14 years. His first full service restaurant was at Mcfaddens where he started off running food. He climbed the industry ladder from running food all the way up to being a general manager and talks about the struggle of taking a pay cut when moving into management. Don't worry, the pay and reward eventually gets better as he will explain in this episode! 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarch...

Episode Six: Carole Ann Caporaletti offers great advice on taking advice, and on being the product of your services- Bartender, manager, Distribution

February 19, 2016 14:00 - 33 minutes - 22.9 MB

On episode six we talk with Carole Ann Caporaletti. Carole has been in the service industry over 20 years. She got started back when she was 16 at Pizza Hut. Months later she moved to serving tables and then started bartending when she turned 18 years old. In her career she has served, bartended and worked in distribution. Carole offers great advice on taking advice and on being the product of your services. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/...

Episode Five: Pamela Lolli Bartender, Server, Co-Host, Co-creator of BarCode TSI

February 17, 2016 14:00 - 34 minutes - 23.6 MB

Episode Five meet Pamela Lolli. Pamela Has been in the service industry for about 10 years. She started at a local pizza place while in high school. Throughout her career she has cooked, prepped food, hosted, served, and bartended. She is currently a bartender at a world known chain restaurant and is also co-creator and co-host of BarCode TSI-The Service Industry. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

Episode Four: John McMillian -Server, Bartender, Manager Sharing great insight into the Service Industry

February 15, 2016 18:25 - 24 minutes - 16.7 MB

Meet John McMillian on episode 4. John has been in the service industry for over 20 years. He got started while in college at a Denny’s looking to make extra cash. He has served, bartended, expoed, and currently is in key management. John believes employees deserve more recognition for their good work and should be rewarded for their efforts. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

Episode Three: Brian Steen Gives us advice on the corporate structure of the business

February 10, 2016 14:56 - 29 minutes - 26.6 MB

Episode Three: On this episode meet Brian Steen. Brian has been in the service industry for 14 years and is currently a manager of a known, world wide, corporate restaurant. He started serving when he was in college, eventually moved behind the bar bartending, then began managing. Brian was also a corporate trainer, opening up locations nation wide. He offers great advice about the corporate structure. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/musi...

Episode Two: Jay Nieves

February 08, 2016 17:45 - 23 minutes - 16.4 MB

On this episode you meet Jay Nieves. Jay has been in the service industry around 20 years and got started as a barback. He has worked in multiple states around the east coast doing multiple jobs in the industry and is now an assistant manager at a known gay sports bar in Philadelphia. He offers advice on bartending school. Jay was also a teacher at a local bartending school and he explains the difference he brought with him to his students. 'Music Credit: "Going Home" by Lee Ros...

Episode One: Introduction to BarCode TSI with Charlotte Ellis

February 05, 2016 01:21 - 8 minutes - 5.88 MB

Episode One is an introduction into our new podcast where we interview service industry workers, pick their brains, and find out what works. This episode you will meet Charlotte Ellis who hosts the show, a brief bio of how she got started, where she’s been, and what we’re introducing with this podcast. Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/