[e8] Add Value To Your Clients' Dreams

Additional Info:

1. Understand your client
The starting point for being able to add value to your client
relationships has to be gaining a clear understanding of your
client, their business, and their personal and business goals. It
is also vital to understand what they currently value from their
service relationship with you.

2. Make it clear and easy to do
business with you
At the start of any transaction with a client, you should ensure that
there is complete clarity between both parties with regards to the
scope, delivery and form of the service to be provided. The aim is
to make it as easy as possible for your clients to do business with
you. For many firms there has been a reluctance to provide this
information in the necessary detail.
The core information to be communicated to the client should
include:
• the scope of the core work to be undertaken by the firm;
• the scope of the work to be carried out by the client to enable
the firm to carry out its work;
• the timeframe for the project as a whole and any interim
timelines that need to be achieved including any progress
reporting;
• who will be carrying out the work on the part of the firm and
their contact details;
• what will be the outputs from the work and how it will be
delivered (i.e., documentation and what format it will take -
digital or hard copy);
• the core fee for the work to be done and the basis upon which
any expenses are to be charged;
• how any additional work that is
necessary outside the core work will be
communicated to the client, agreed and
billed.

3. Keep your promises
Meeting deadlines plays a vital role in developing the level of
trust upon which successful relationships so strongly depend.
All too often in an attempt to impress clients or add value to a
relationship, promises are made to clients that are unrealistic and,
as a consequence, expectations are not met.
Avoid agreeing to or imposing unrealistically tight deadlines on
yourself or your team which cannot be met. Seek to do the
reverse, under-promise and over-deliver. This creates a most
positive impression in clients’ minds because it is so rare. It gives a
real opportunity to add value and impress.
Where you know you cannot satisfy a commitment you have
made to a client for whatever reason, flag it up to them as soon as
possible. Don’t delay and always offer a revised solution.

4. Be proactive
When you contact your client about matters that concern them
that are outside of the routine transactions you are contracted
to provide, this will be a clear demonstration that you care about
them and their business. It shows you are always looking to
act in their best interests. This has a high propensity to be seen
as adding value to the relationship for many clients. A lack of
proactive advice from their accountants is another primary source
of dissatisfaction highlighted in recent small business surveys.

5. Train your client’s team and your
own team
The firm that seeks opportunities to help their client’s team to
become more skilled in their roles, even in skills that they are
currently engaging you to provide, will again encourage those
clients to view you more as a long-term business partner rather
than merely as a provider of technical expertise.
Source: http://files.mercia-group.co.uk/add_value_to_your_clients_relationships.pdf

If you haven't joined my #ATSBusinessUniversity community, you need to jump on it ASAP! By joining #ATSBusinessUniversity you will put yourself on the fast track to becoming a millionaire, you get more than 9 trainings a week, including business, marketing, and sales training, access to my exclusive keynotes, real estate training, and more winking You can join here:
https://www.theatsjr.com/ats-business-university

Thank you for watching this video. I hope that you keep up with the daily videos I post on the channel, subscribe, and share your learnings with those that need to hear it. I love to read your comments and they honestly help me get better and do better.
—
Subscribe to my podcasts here:
Awareness TV
https://itunes.apple.com/us/podcast/awareness-tv/id1389933804

Brick By Brick
http://apple.co/2pAUvvZ

Overcoming Low Self Esteem
http://bit.ly/OvercomeWithTempestt

Secret To Success
http://bit.ly/Secret2SuccessATS

B2B From A2Z
https://itunes.apple.com/us/podcast/b2b-from-a2z-podcast/id1400043854

—
Follow my journey to a billionaire here:
https://www.youtube.com/watch?v=5kmAubxvVm8&list=PLDfDDB8Ofy_cAUendB1k1TuJ4_7kySBMS

Get free millionaire training videos here:
https://www.youtube.com/watch?v=oqWl4yM2n34&list=PLDfDDB8Ofy_f7koLe0RzHrZ2Ez3tzjcGg
—
► Subscribe to my channel here: http://bit.ly/SubPlzATS

►Check out my Amazon Author Page here:
https://www.amazon.com/Antonio-T-Smith-Jr/e/B00M3MPVJ8/ref=dp_byline_cont_book_1
—
Antonio T. Smith, Jr. is a prolific public speaker, a celebrity business advisor, and a business man, who has delivered over 2000 keynotes at events such as the University of Houston, University of Wisconsin, the United States Army, Wiley College, and more, which you can listen to on his top-ranked business podcast. Antonio is an internationally recognized trainer and speaker, and best-selling author in self-help and religious categories. He specializes in Cognitive Behavior Therapy, Business and Strength Training, Leadership, Teleconference Presentations, Personal Breakthroughs, Prosperity Consciousness, Mindset Training, and all levels of effective marketing, as well as scholarship in the Old Testament and Jewish Covenants, and he owns one of the most successful technology companies in Texas. He holds a bachelor’s in Christianity and a Master’s in Theological Studies.

Antonio overcame abandonment, homelessness and brokenness, Antonio had to learn at age six how to use his mind to climb out of sleeping in a dumpster. He would spend his entire childhood homeless, was adopted when he was 14, and aged out of CPS custody at 18 years old. This Galveston, TX native has been through more in his 30+ years than most will ever experience. He has developed a "plant better” attitude, in which he teaches people to plant better seeds in order to have a better life, and has developed coaching tools, programs, courses and books designed to help the world succeed. Today, he makes profitable clients more profitable
—
Follow Me Online Here:

Instagram: http://instagram.com/theatsjr
Facebook: http://facebook.com/theatsjr
LinkedIn: https://www.linkedin.com/in/antoniotsmithjr
Snapchat: http://snapchat.com/add/theatsjr
Website: http://theatsjr.com
Twitter: http://twitter.com/theatsjr
Medium: http://medium.com/@theatsjr

Subscribe to my VIP Newsletter for exclusive content and weekly giveaways here: https://www.theatsjr.com/tribe