BAP322: Bring the Power of AI to Your Amazon Connect Contact Center

With Amazon Connect, a cloud-based contact center service, businesses can create dynamic contact flows that provide personalized caller experiences by taking history and past context into consideration to anticipate callers' needs. Join us to learn how customers are executing successful strategies using Amazon Lex to add NLU chatbots into their Amazon Connect customer experience workflows. Learn how using Amazon Lex, an AI service that enables you to create intelligent conversational chatbots that can turn your contact flows into natural conversations using the same technology that powers Amazon Alexa. Learn how to automate repeatable routine tasks such as password resets, order status, and balance inquiries without the need for an agent.