Sanjay Srinivasan - Personalizing interactions in today’s market
AVANT Technology Insights
English - July 20, 2022 09:00 - 32 minutes - 21.2 MB - ★★★★★ - 11 ratingsTechnology Business Management Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: Josh Stanley - The Video-Centric Contact Center
In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.