AutoSuccess: The Podcast artwork

AutoSuccess: The Podcast

785 episodes - English - Latest episode: about 1 year ago - ★★★★★ - 1 rating

Selling, Business and Leadership content for the Automotive Dealership

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Episodes

AutoSuccess 782: Challenges to Moving Vehicles Efficiently

December 30, 2022 13:30 - 22 minutes - 31.4 MB

Trent Broberg of ACERTUS discusses the challenges of moving vehicles efficiently and how technology has improved that process, as well as how a logistics provider can help car dealers acquire more inventory.

AutoSuccess 781: Automotive Retail Trends

December 23, 2022 13:30 - 12 minutes - 18.6 MB

Arabah Woodberry of JP Morgan Chase discusses industry trends, such as EVs and inventory challenges, as well as some of Chase’s initiatives — from a platform that provides pre-approved customers directly to a dealer’s CRM to their investments in the minority dealer population.

AutoSuccess 780: Industry Insider Tips from Reddick Brown Ford

December 16, 2022 13:30 - 22 minutes - 31.4 MB

Brock Patterson, national specialty vehicle manager and Braxton Patterson, marketing manager with Reddick Brown Ford in Morrison, Tennessee, discuss how their dealership has developed a niche in performance and specialty vehicles, also converting and upgrading vehicles.

AutoSuccess 779: Modern Dealership Software Needs

December 09, 2022 13:30 - 14 minutes - 21.1 MB

Guru Sankararaman, cofounder of Tekion, explains how updated software can bring automotive retailing into the modern consumer market, how to improve digital retailing processes, his perspective on the EV market and more.

AutoSuccess 778: CRMs: Data Management or Customer Engagement Tool?

December 02, 2022 13:30 - 30 minutes - 42.5 MB

Steve Roessler from DriveCentric discusses how dealerships should be utilizing CRMs in a modern business world.

Episode 777: Creating Engaging Customer Videos

November 18, 2022 13:30 - 24 minutes - 58.2 MB

Evan Riley, the national sales director for Flick Fusion, discusses some best practices for creating engaging customer videos.

Episode 776: Digital Marketing for Dealerships

November 11, 2022 13:00 - 30 minutes - 27.7 MB

Dan Moore, president of Vistadash and COO of DealerBuilt, joins us in the AutoSuccess studio in this episode of AutoSuccess: The Podcast, to discuss DealerBuilt’s acquisition of Vistadash, and the two brands' perspectives on digital marketing for the modern dealership. You can watch the original episode on our YouTube channel.

Episode 775: Mastering One-on-One Meetings

November 04, 2022 12:00 - 11 minutes - 16.2 MB

In this episode of AutoSuccess: The Podcast, Ian Vandenbark, a national trainer and account executive with iA American Warranty Group, joins us to give his advice on being an effective leader to your F&I team. Ian wrote an article about one-on-one meetings in the October issue of AutoSuccess, which he is following up on in this episode. The original article can be found on AutoSuccessOnline.com.

Episode 774: The Importance of Recon

October 28, 2022 14:49 - 24 minutes - 22 MB

In this audio airing of the Executive Spotlight interview with Velocity Automotive, the Founder, Hugh Hathcock, and Executive Vice President, Kalah Hathcock, discuss why they created Velocity Automotive and how it helps dealerships move into the modern era of auto sales. For the Hathcock's insights into why recon is so important as well as a look into Velocity's sponsorship of AutoSuccess' Champions of Charity program, listen in to todays episode of AutoSuccess: The Podcast.

Episode 773: Industry Perspectives from a Marketing Exec

October 21, 2022 12:00 - 16 minutes - 14.7 MB

In this audio airing of the Executive Spotlight interview with Reynolds and Reynolds' VP of Marketing Greg Uland, the experienced marketing exec gives his insights and tips on consumer behavior and relations, F&I sales, updated selling processes, and much more. To watch this interview, head to AutoSuccessOnline.com or subscribe to our YouTube channel.

Episode 772: Updated Calling in the Modern Dealership

October 14, 2022 12:00 - 22 minutes - 20.4 MB

In this audio airing of a Dealer Insider interview with Jordyn Crocker, internet sales director, and George Ransom, regional GM, of Hall Mile One Autogroup, we cover the topics important to modern dealerships. These topics include inventory, vehicle acquisition and updates to phone call technology. Hall Mile One Autogroup, a 17-store operation, offers a great perspective to all of these topics in this episode of AutoSuccess: The Podcast.

Episode 771: Getting ROs to Your Service Lane

October 07, 2022 12:00 - 20 minutes - 18.4 MB

In this airing of the Executive Spotlight interview with Chuck Worley, OEM specialist with Naked Lime Marketing, the industry veteran discusses how to bring in high value repair orders through connecting with the consumers. For insights on strategic messaging surrounding fixed operations and thoughts on other current challenges in the auto world, tune in to this episode.

Episode 770: Leadership — Successful Daily Habits

September 30, 2022 12:20 - 11 minutes - 15.4 MB

Continuing our leadership series on AutoSuccess: The Podcast, we asked recent guests what daily habits that have helped in their success. Today's episode includes advice from Becky Chernek of Chernek Consulting, Zach Billings of Wikimotive, Travis James of Flick Fusion, Rick Kurtz of Protective Asset Protection, Laura Rowland of iA American Warranty Group and Ryan Pitz of Car Wars. Listen in to this episode for insights on education, motivation and more.

Episode 769: The Guest Experience

September 23, 2022 12:15 - 20 minutes - 19.1 MB

In this audio airing of a past Executive Spotlight interview, Ryan Powers, the VP of marketing and business development with SoundFox, discusses the importance of the guest experience during the car buying process. From the hold message for call-in customers to those waiting for F&I help in the dealership lobby, Ryan offers his insights to give your customers the experience they want.

Episode 768: How to Level-Up Hiring Practices

September 16, 2022 12:00 - 7 minutes - 10.2 MB

Laura Rowland, account executive with iA American Warranty Group, joins us today on AutoSuccess: The Podcast to discuss the who, what, why and how of modern hiring. For insights on what benefits to offer employees and how to make your whole team part of the hiring team, listen in to this important interview.

Episode 767: Analyzing Fixed Ops Processes

September 09, 2022 12:00 - 22 minutes - 20.7 MB

This episode of AutoSuccess: The Podcast features an audio airing of the Executive Spotlight interview with Kristin Williams, the manager of dealer development with DealerPRO Training. Through her role with DealerPRO, Kristin helps dealership's all around the U.S. evaluate and improve their store processes. Listen in to this episode for insights on what processes Kristin says the nation's top performing dealers are implementing.

Episode 765: Increasing Dealers' F&I Potential

September 02, 2022 12:00 - 13 minutes - 18 MB

In this episode of Auto Success: The Podcast, Rick Kurtz, the senior vice president and chief distribution officer for Protective Asset Protection, discusses how dealers can better strategize F&I profits amid this challenging and quickly changing sales climate. Rick offers insights on inventory and parts shortages, consumer behavior, inflation, training and how all these factors affect F&I.

Episode 764: Mentoring Your Employees

August 26, 2022 12:00 - 23 minutes - 32.3 MB

In this audio airing of the Executive Spotlight episode with Kimberly Cowen, the CEO of automotive marketing company Kymeera, we discuss all things employee relations. From how to keep your employees happy and the importance of creating a mentoring program, tune in to this episode for some invaluable tips and advice from this executive.

Episode 763: Improving Call Management

August 19, 2022 12:00 - 23 minutes - 32.3 MB

In this episode of AutoSuccess: The Podcast, The VP of Training with Car Wars, Ryan Pitz, gives dealers and their sales team advice on how to have more successful sales calls. For more information on his company, visit CarWars.com.

AutoSuccess 762: Marketing Your Service Lane

August 12, 2022 12:00 - 20 minutes - 28.3 MB

In this audio airing of our Executive Spotlight interview with Russell Hill, the co-founder and managing partner of FixedOPS Marketing, the fixed operations expert discusses improving marketing tactics for your service lane through better video, user-friendly websites, increasing your social media presence and more.

AutoSuccess 761: Working with Subprime F&I Customers

August 05, 2022 15:54 - 20 minutes - 27.8 MB

This week on AutoSuccess: The Process, we catch up with Beck Chernek, the president and CEO of Cherneck Consulting to hear her thoughts on raising vehicle costs and how that is changing the sales process with subprime buyers. Becky relays insights on refinancing, rising interest rates and more in this interview.

AutoSuccess 760: Website Content and SEO

July 29, 2022 12:00 - 30 minutes - 41.7 MB

Zach Billings, the co-founder and VP of client performance with Wikimotive, joins us today on AutoSuccess: The Podcast to discuss the very important topic of search engine optimization. Listen to the educational interview for invaluable insights on paid search, video and written content, distance-based SEO rankings, blog posts and more.

AutoSuccess 759: Industry Insider Tips from Kunes Auto Group

July 22, 2022 12:00 - 15 minutes - 14.3 MB

In this audio airing of a past Dealer Insider interview, Scott Kunes, the COO of Kunes Auto Group, discusses what makes his organization successful, with insights about community outreach, employee relations, social media marketing and more.

AutoSuccess: Leadership — Developing the Next Generation

July 15, 2022 12:00 - 16 minutes - 22.8 MB

In this leadership episode, past AutoSuccess: The Podcast guests answer the same question: What are the keys to to developing the next generation of leaders? Seven industry experts give their insights on this with ideas ranging from identifying your mid-performing employees to bringing talent back into the physical workplace.

AutoSuccess 758: Leadership — Developing the Next Generation

July 15, 2022 12:00 - 16 minutes - 22.8 MB

In this leadership episode, past AutoSuccess: The Podcast guests answer the same question: What are the keys to to developing the next generation of leaders? Seven industry experts give their insights on this with ideas ranging from identifying your mid-performing employees to bringing talent back into the physical workplace.

AutoSuccess 757: A Look into Hyundai of South Brunswick

July 08, 2022 12:00 - 11 minutes - 16.2 MB

In this audio airing of the Dealer Insider with Janet Feliciano, general manager and dealer principal of Hyundai of South Brunswick, our guest discusses her dealership's hiring practices, service lane, EV trends they are seeing and more.

AutoSuccess 756: Increase profits using better marketing

July 01, 2022 12:00 - 26 minutes - 36.3 MB

In todays episode of AutoSuccess: The Podcast, Jason Girdner, the CEO of automotive marketing company TECOBI, joins us to discuss how dealerships can increase profits during this time of fluctuation through better advertising, social media usage and customer communication.

AutoSuccess 755: The next generation of dealers with Automotive Innovations

June 24, 2022 12:00 - 12 minutes - 16.9 MB

In our second Executive Spotlight episode, we welcomed Hoss Devine, the CEO and founder of Automotive Innovations (AI) to the AutoSuccess studio. Hoss discusses the suite of solutions AI offers dealers, including F&I, recon and training programs, as well as what the future of dealerships will look like.

AutoSuccess 754: Recruiting and Retaining Talent

June 17, 2022 12:00 - 26 minutes - 35.9 MB

Leadership from The Atticus Group, Co-Founder Andy McBride and Vice President of Business Development Trevor Patching, join us on AutoSuccess: The Podcast to discuss remaining a competitive employer, creating loyal employees and more hiring trends.

AutoSuccess 753: DealerBuilt's Veronica Dunford

June 10, 2022 12:00 - 17 minutes - 15.9 MB

This episode of AutoSuccess: The Podcast features our first Executive Spotlight video interview series episode where we welcomed Veronica Dunford, the VP of strategic partnerships for DealerBuilt, to the AutoSuccess studio. Veronica discusses her background, how DealerBuilt has reimagined DMS and how the company is growing.

AutoSuccess 752: Vehicle Leasing Opportunities

June 03, 2022 12:00 - 17 minutes - 16.2 MB

This episode of AutoSuccess: The Podcast welcomes Michael LaMotta, the founder and CEO of DOWC, who provides insights on future trends in the auto industry, specifically surrounding vehicle leasing and dealer owned finance captives (DOFC).

AutoSuccess 751: Improving the Car Loaning Process

May 26, 2022 13:37 - 13 minutes - 18.5 MB

Laura Tierney, the managing partner of ARSLoaner, joins Host Thomas Williams to discuss how dealerships can update car loaning practices using a software solution — and ultimately improve CSI scores.

AutoSuccess 750: F&I Accuracy and Transparency

May 20, 2022 12:30 - 19 minutes - 27.7 MB

Tony Dupaquier, North American training director for iA American Warranty Group, discusses how accurate F&I information and transparency is beneficial to the customer relationship and the dealership itself.

AutoSuccess 749: Industry Insider Tips from Stuckey Automotive

May 13, 2022 12:30 - 9 minutes - 13.6 MB

Matt Stuckey, the president of Stuckey Automotive, discusses how service is integral at his five-store brand.

AutoSuccess 748: Industry Insider Tips from Greenway Auto Group

April 29, 2022 12:30 - 6 minutes - 9.48 MB

Casey Coffey, the chief operating officer of Greenway Auto Group, outlines his path into the automotive industry as well as some tips about used car acquisitions and reconditioning.

AutoSuccess 747: The Changing Landscape of Recalls

April 22, 2022 12:30 - 13 minutes - 20.2 MB

Mark Paul, CEO of AutoAp, discusses his perspective about the changing landscape of safety recalls, taking a look at AutoAp's recent safety recall industry report.

AutoSuccess 746: Using Video to Build Trust with Customers

April 15, 2022 12:30 - 5 minutes - 9.34 MB

Travis James, marketing coordinator for Flick Fusion, discusses how salespeople can best utilize video to help them stand out and earn customers' trust better.

AutoSuccess 745: Remotivating Your Resolutions

April 08, 2022 12:30 - 10 minutes - 15.7 MB

If you find yourself flagging on your New Year's resolutions, look to these motivational tips from past guests.

AutoSuccess 744: Women in the Automotive Industry: Idaliz Maldonado

April 01, 2022 12:30 - 8 minutes - 12.3 MB

Idaliz Maldonado, the general manager of Hello Mazda San Diego. Idaliz discusses her experience in the automotive world, especially as a woman in a male-dominated industry.

AutoSuccess 743: Industry Insider Tips from Gaudin Ford

March 25, 2022 12:30 - 10 minutes - 15.9 MB

Wesley Gregg of Gaudin Ford, discusses his company's massive business anniversary, the company culture at Gaudin and the NADA show

AutoSuccess 742: Women in F&I: Ignite Your Automotive Career

March 18, 2022 13:21 - 14 minutes - 21.3 MB

Arielle Vaughn, training and development specialist for iA American Warranty Group, discusses women in the F&I department.

AutoSuccess 741: Leadership — Fun in the Workplace

March 11, 2022 13:30 - 9 minutes - 14.2 MB

After a tough couple of years, we have to re-think what "fun" means in the workplace. The pandemic may have changed the rules on what “fun” can look like right now. So, we asked our guests: How do you have fun in your workplace?

AutoSuccess 740: Improving Internal Processes

March 04, 2022 15:00 - 19 minutes - 28.5 MB

Anthony Greenhalgh, director of marketing and sales operations for Rapid Recon, discusses transparency in customer service and internal processes.

AutoSuccess 739: AI and the Customer Experience

February 25, 2022 13:30 - 7 minutes - 11.1 MB

Justin Kramer, vice predient of OEM and strategic partnerships for Outsell, discusses how to use artificial intelligence to change the customer experience.

AutoSuccess 738: The No. 1 Dealer in the Nation: Arnaldo Bomnin

February 18, 2022 13:30 - 10 minutes - 15.3 MB

Arnaldo Bomnin, dealer principal of Bomnin Automotive Group, shares his inspiring background story and tells us how he got to where he is now — the no. 1 dealer in the nation.

AutoSuccess 737: Educating Customers on the Inventory Shortage

February 11, 2022 13:30 - 15 minutes - 23 MB

Ashlee Church, general manager for Volkswagen of Marion in Marion, Illinois, discusses her industry background as well as how to education customers about the invesntory shortage.

AutoSuccess 736: Revamping Dealership Sales Tactics

February 04, 2022 13:30 - 10 minutes - 15.6 MB

Jason Girdner, CEO of TECOBI, discusses how dealerships can overhaul their sales tactics to meet customers where they are … online.

AutoSuccess 735: Benefits of Total Loss Protection Programs

January 28, 2022 13:30 - 9 minutes - 14.6 MB

Michael LaMotta, CEO of DOWC, discusses total loss protection programs and how dealers and their customers can benefit from them.

AutoSuccess 734: Interview with Veterans & Vehicles Honoree Jonathan Hinshaw

January 21, 2022 13:30 - 12 minutes - 18 MB

Jonathan Hinshaw, general manager for Northern Colorado Powersports, discusses what skills he has brought with him from the military to automotive and powersport sales and how he thinks the two industries compare.

AutoSuccess 733: Interview with Vehicles & Veterans Honoree Anthony Martinez

January 14, 2022 13:30 - 9 minutes - 14.8 MB

Anthony Martinez, director of client services for Rapid Recon, discusses his insights on organization, confidence and leadership and more as well as notes the skills that transferred from his Army days to his time in the automotive industry.