Solving for X, Episode 2: Does This Work in the Real World?

Does "Solving for X" actually make sense in the real world? In this episode, Nina and Chris welcome two senior federal leaders, Dorothy Aronson, Chief Information Officer and Chief Data Officer for the National Science Foundation and Robyn Rees, an ATARC Board Member and advocate for unlocking human capital data to power workforce transformation. Together their combined experiences span across both the private and public sector and in this episode they discuss the similarities between customers and employees - since employees and customers too. They share how customer-centered design can also be used to improve the employee experience. Can we create a marketplace where employees can manage their own portfolio of skills and be matched to jobs like Uber drivers are matched to riders? Dorothy believes the workforce of the future will enjoy what they're doing and enjoy doing it from wherever they want using the tools they select rather than structured tools that are forced onto them. Robyn shares her thoughts about where the distinction between CX and EX might come from and how to overcome it. Dorothy advocates for the importance of leading with humanity versus just managing to build trust with teams. Robyn discusses the need for cultural change that's enabled through digital change by putting the tools in the hands of the people getting the work done and by Solving for X.

Connect with Nina and Chris:

Nina Bianchi:

LinkedIn: https://www.linkedin.com/in/bianchininafuture/

Twitter: https://twitter.com/NinaFuture

Christopher Crist:

LinkedIn: https://www.linkedin.com/in/christopher-crist-a1544a135/