Episode 141 - Embracing Change in the Automotive Repair Industry With Matt Ruffman
Changing The Industry Podcast
English - December 04, 2023 12:00 - 1 hour - 58.7 MB - ★★★★★ - 19 ratingsManagement Business Leisure Automotive auto repair shop automotive industry auto repair auto repair shop owner Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time.
Topics discussed:
02:38 The show reflects life with a service writer.
04:38 He was supportive but also distracted.
09:28 Struggled to hire due to unappealing package.
10:11 Known quantity referenced, old school, intense work.
13:57 Connection through shared back office experience and goals.
18:12 Diagnostic testing showed the electrical system in good condition.
21:16 Entrepreneur enjoys running a small auto repair shop.
23:17 Diagnostic testing for suspected fuel pump issues.
27:18 Potential repair cost for troubleshooting fuel pump.
31:26 Direct communication without unnecessary pleasantries or questioning.
33:48 Tech doing a trip check. The truck needs a belt.
37:21 Tightened valve cover gaskets. Clients are concerned.
39:55 Struggle with inconsistent rules leading to problems.
43:55 Client declined worn components and blamed misaligned new parts.
47:36 Trained to prioritize customer needs and honesty.
51:24 Customer understanding made for a short weekend.
53:11 Selling cars to buy wife a Jeep.
55:40 Good notes build value for the customer.
59:28 Close at five, out by 5:30.