Episode 114 - Product Technical Specialist for Diagnostics at Matco Tools Jake Fruth
Changing The Industry Podcast
English - May 29, 2023 11:00 - 1 hour - 66.4 MB - ★★★★★ - 19 ratingsManagement Business Leisure Automotive auto repair shop automotive industry auto repair auto repair shop owner Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.
Topics Discussed:
The start of the podcast. (0:00)
How did you get started in the industry? (2:21)
Sharing your thoughts on the pay. (7:20)
The cost of running the business. (11:56)
How we’ve devalued the diagnostic process. (14:47)
Giving away diagnostic time devalues time. (19:28)
Looking around for a shop to work for. (25:19)
The importance of having a long-term customer. (26:44)
Short-term vs long-term savings. (32:08)
The hybrid system. (39:19)
Paying your employees well enough to make good choices. (40:39)
Paying hourly vs flat rate. (43:19)
Pitching the idea to the shop. (51:03)
The mindset of the technician. (54:57)
How to improve the image of the industry? (57:54)
The problem with people who teach this model. (1:04:35)
The power of forgiveness. (1:08:11)