Episode 103 - Quitting The Business with Demeny Pollitt of Girlington Garage
Changing The Industry Podcast
English - March 13, 2023 06:00 - 1 hour - 88.9 MB - ★★★★★ - 19 ratingsManagement Business Leisure Automotive auto repair shop automotive industry auto repair auto repair shop owner Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.
Demeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation.
Demeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.
Topics covered:
How she realized she had been taken advantage of in the past. 4:02
Safety inspections in the South. 5:54
What happened to her when she got fired from her first job after graduation. 10:15
How to deal with the angriest customers. 15:09
Glitter and fart spray. 20:03
How did you escape the accent of Vermont? 23:45
You need to take time off and figure your stuff out. 27:36
The challenges she faced when she felt like she was alone. 33:12
One-on-one with Rick White. 38:19
What happens if the owner wants to change the name of the business? 44:57
Why do you have this expense line? 50:19
One-star reviews. 55:13
There’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20
It’s not real if you don’t write it down. 1:06:26
The importance of having a moral compass in your business. 1:07:54
The importance of having a stern, matter-of-fact voice. 1:14:30
The biggest thing is you have to communicate. 1:27:14