The AI in Business Podcast artwork

The AI in Business Podcast

826 episodes - English - Latest episode: 22 days ago - ★★★★ - 101 ratings

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption.

Subscribe to Emerj's weekly AI newsletter by downloading our "Beginning with AI" PDF guide: https://emerj.com/beg1

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Episodes

AI in Pharmaceutical Supply Chains and Manufacturing - with Laks Pernenkil of Deloitte

March 06, 2024 17:35 - 26 minutes - 29.9 MB

Today’s guest is Laks Pernenkil, a principal in life sciences consulting at Deloitte. Laks joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss AI in pharmaceutical supply chain manufacturing, showcasing a host of AI use cases and applications across manufacturing and operational lines of business. Later, the two surmise the near future of AI adoption in pharmaceutical supply chain management and where business leaders should focus their investments and attention. ...

Solving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of Deloitte

March 06, 2024 07:00 - 32 minutes - 37.6 MB

Today’s guests are Karl Hersch, Vice Chairman and leader of Deloitte’s US Insurance practice, and Sandee Suhrada, Partner at Monitor Deloitte leading AI for Insurance. They join Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the opportunity space in insurance, highlighting the integration of automation and potential value for business creation. Throughout the episode, the pair underscore incoming changes to underwriting and customer engagement workflows, focusin...

Prioritizing High-Quality Patient Experiences in Insurance Workflows - with Shane Bray of Blue Cross Blue Shield Louisiana

March 05, 2024 07:00 - 24 minutes - 33 MB

Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperabi...

A User’s Guide to Out-of-the-Box Computer Vision Models - with Adam Burns of Intel

February 27, 2024 07:00 - 17 minutes - 16.1 MB

Today’s guest is Adam Burns, Vice President of Network and Edge and director of EdgeAI Development Tools at Intel. Adam returns to the podcast this week to talk about out-of-the-box solutions for computer vision in manufacturing, retail, healthcare, and beyond. Throughout the episode, Adam discusses relevant use cases related to Intel’s Geti Platform, what industry leaders should know before deploying out-of-the-box AI products, and the essential lessons in model development he’s gained from...

Breaking Boundaries with Generative AI - with Gianni Giacomelli of Genpact

February 26, 2024 11:33 - 40 minutes - 46.3 MB

Today’s guest is Gianni Giacomelli, Former Senior Advisor for Innovation at Genpact. Gianni currently serves as Head of Design Innovation at the Collective Intelligence Design Lab at MIT. He served as Chief Innovation Officer at Genpact from 2016 to 2022, when he stepped down to found Supermind. Design, an innovation advisory firm that helps organizations engaged in environmental and social transformation harness the power of AI tools. Gianni joins us on today’s program for a sober yet optim...

Claims and Underwriting Trends in Personalized Insurance with AI - with Kelly Cusick and Michael Cline of Deloitte

February 23, 2024 08:00 - 17 minutes - 24.5 MB

Today’s guests include Kelly Cusick, Managing Director in Deloitte Consulting’s Actual & Insurance Solutions practice, and Michael Cline, Managing Director and Insurance Sector Claims Leader for Deloitte Consulting. Joining Emerj Senior Editor Matthew DeMello, they explain key trends in underwriting for our executive audience, emphasizing the evolution of personalization and the expanding reach of personal connections within the industry. Later in the discussion, the trio explores the transf...

AI Opportunities for Life Sciences R&D - with Andrew Bolt of Deloitte

February 23, 2024 07:00 - 29 minutes - 33.5 MB

Today’s guest is Andrew Bolt, Partner at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to talk about challenges in R&D  for life sciences. While productivity has remained stagnant for the last 10-15 years, advances in AI-enhanced protein structure prediction are revolutionizing drug targeting and the very infrastructure of recruiting patients for clinical trials. Later, the two postulate on the ways AI can expedite regulatory compliance in pharmaceutica...

Developing a Product Mindset in the AI-Driven Enterprise - with Jennifer Bradshaw and Arash Kamiar at NLP Logix

February 21, 2024 07:00 - 22 minutes - 31.5 MB

Today’s guests on the ‘AI in Business’ podcast are Jennifer Bradshaw and Arash Kamiar, Director of Product and Senior Product Owner at NLP Logix, respectively. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. They join Emerj Senior Matthew DeMello on today’s podcast to talk about developing AI solutions with what they call a ‘product mindset.’ Throughout the program, the pair emphasize shifting focus away from the unique technolog...

Generative AI for Healthcare - with Dr. Dan Elton of Mass General Brigham

February 20, 2024 16:10 - 20 minutes - 23.4 MB

Today’s guest is Dr. Dan Elton, a Data Scientist at the Mass General Brigham Data Science Office. He’s also a fellow at the Foresight Institute and previously served as a staff scientist at the National Institutes of Health. He joins Emerj Senior Editor Matthew DeMello on today’s show to talk about promising AI use cases in healthcare, including use cases in radiology, compliance, and medical record generation, search, and summarization. Later, the two discuss how foundational models will tr...

Opportunities for AI in Private Equity - with Bhuvanesh Abrol of Deloitte

February 15, 2024 07:00 - 35 minutes - 48.5 MB

Today's guest is Bhuvanesh Abrol, US Private Equity Consulting Leader and US M&A Services Private Equity Consulting Leader at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the AI opportunities in private equity investment decisions and deal-making. Later, the pair pull apart the fundamentals of using AI to inform opaque pricing in procurement and to drive increased collection rates. This episode is sponsored by Deloitte. Learn how brands w...

The Power of eConsent in Healthcare Workflows - with Melissa Easy and Vinita Navadgi of IQVIA

February 13, 2024 07:00 - 26 minutes - 36.8 MB

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies and Vinita Navadgi, Sr. Director, Digital Patient Suite at IQVIA. They join us on today’s show to discuss the advantages of optimizing consent workflows through automation, or ‘eConsent’ processes. The conversation delves into the metrics defining the effectiveness of ‘eConsent’ for both patients and healthcare providers, elucidating the role of AI in shaping the broader landscape of clinical trials....

Automation and Beyond for Sales and Marketing in Life Sciences - with Mark Miller of Deloitte

February 12, 2024 07:00 - 24 minutes - 28.4 MB

Today’s guest is Mark Miller, Managing Director of Life Science Advertising, Marketing & Commerce at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss leveraging data in proven AI use cases in pharmaceutical sales and marketing, particularly when it comes to the ‘next best’ engagement. Throughout the episode, Mark emphasizes the importance of connected data and decision algorithms to engage with healthcare professionals more effectively. This epi...

Innovation and Storytelling in Real Estate - with John D’Angelo of Deloitte

February 07, 2024 07:00 - 32 minutes - 44.6 MB

Today’s guest is John D’Angelo, Real Estate Solutions Leader at Deloitte. John joins Emerj CEO and Head of Research Daniel Faggella on today’s program to discuss the challenges and trends in the real estate industry, highlighting the local knowledge-heavy nature of the business. Throughout the episode, John emphasizes the true sources of friction to new technology adoption and the importance of storytelling in the sector. Later, the discussion delves into the leasing process, where AI can st...

Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan

February 06, 2024 07:00 - 21 minutes - 30 MB

Today’s guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering t...

Creativity and Constraints: A Framework for Responsible Generative AI - with Sreekanth Menon of Genpact

February 05, 2024 07:00 - 38 minutes - 44 MB

Today’s guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today’s show for a candid and productive conversation on what responsible AI practices in transparency and accountability truly mean in terms of practical data governance policies. With new generative AI applications and challenges surrounding hallucinations and misinformation, responsible AI disciplines and workflows are no longer...

Driving Infrastructure Transformations for New Generative AI Use Cases - with Steve Astorino of IBM

January 30, 2024 17:36 - 18 minutes - 17.2 MB

Today’s guest is Steve Astorino, General Manager, Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve joins us on today’s program to talk about the biggest challenges for enterprise leaders when it comes to driving the infrastructure innovations necessary to leverage new emerging AI use cases — especially in new, data-hungry generative AI tools. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on...

From Prescriptive to Conversational GenAI in Retail - with Michael Tambe of Amazon

January 23, 2024 09:26 - 23 minutes - 26.7 MB

Today’s guest is Michael Tambe, Head of Data Science for Amazon Advertising Field Sales. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he’s become an advocate of enterprises building a “data driven go to market engine.” He joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. If you’ve ...

The Short-Term and Long-Term Changes to the Insurance Industry with AI - with Haden Kirkpatrick of State Farm

January 16, 2024 07:24 - 22 minutes - 20.1 MB

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. Haden returns to the podcast to talk about ‘know your asset’ workflows and what they’re coming to mean for an AI-enhanced insurance space. Throughout the episode, he clarifies what these changes mean for t...

Scaling Generative AI in the Enterprise - with Harsh Kar of Genpact

January 15, 2024 15:34 - 31 minutes - 36 MB

Today’s guest is Harsh Kar, an enterprise leader in data and AI at Genpact. Harsh joins Emerj CEO and Head of Research Daniel Faggella on today’s show to deliver a sober yet very optimistic assessment of the challenges and opportunities surrounding new generative AI capabilities for organizations across industries. Throughout the episode, Harsh pulls apart how previously siloed enterprise functions – from data management, to hiring and marketing strategy – will soon work in concert, and with...

Evolving Approaches to Competitor and Policy Fraud with AI - with Caitlin Hodges of Amazon

January 10, 2024 07:00 - 19 minutes - 17.7 MB

Today’s guest is Caitlin Hodges, Risk Manager at Amazon. Caitlin joins us on today’s program to talk about the biggest challenges for eCommerce leaders when it comes to reducing policy fraud, and the unique forms their solutions can take from a data perspective. Throughout the episode, Caitlin pulls from her experience from the frontlines of developing new tools to fight competitor fraud, such as detecting AI-manufactured negative reviews for competing products. This episode is sponsored by ...

The Hard ROI in Autonomous Logistics - with Tomas Ohlson of Einride

January 09, 2024 07:00 - 13 minutes - 12.1 MB

Today’s guest is Tomas Ohlson, Founding Engineer at Einride. Einride is a Swedish-based logistics and technology company best known for pioneering automated transportation solutions and leveraging data to drive cost efficiencies across supply chains. Together with Emerj Senior Editor Matthew DeMello, Tomas explains how electric and autonomous vehicles are streamlining inefficiencies in logistics workflows, and providing cost reductions in everything from energy use to inventory prediction. L...

Leveling-Up Field Service Operations with AI - with Easwaran Krishnamurthy of Johnson Controls

January 03, 2024 07:00 - 19 minutes - 17.9 MB

Today’s guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or “EK” for short, joins us on today’s podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical...

Driving Patient Access and Decreasing Tech Debt in Healthcare with AI - with Aaron Chamberlain of Intermountain Health

January 02, 2024 07:00 - 16 minutes - 15.2 MB

Today’s guest is Aaron Chamberlain, Senior Medical Director of the Musculoskeletal Clinical Program at Intermountain Health. Intermountain is a US-based not-for-profit healthcare system with over 350 clinics and 30 hospitals in the Intermountain West, located in Salt Lake City, Utah. Aaron joins us on the program today to talk about the biggest challenges facing healthcare leaders when it comes to driving patient access and improved outcomes. In conversation with Emerj Senior Editor Matthew ...

Building Trust in Data Science in Life Sciences - with Bikalpa Neupane of Takeda

December 26, 2023 07:00 - 22 minutes - 20.8 MB

Today’s guest is Bikalpa Neupane, Head of Artificial Intelligence and Natural Language Processing at Takeda. He joins us on today’s program to discuss how siloed data and trust in data science processes are among the biggest challenges facing life sciences leaders and the promise of new use cases and generative AI tools in confronting those challenges. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let u...

Fraud Challenges in the Gaming Industry from a Data Perspective - with Pablo Vargas of FanDuel

December 20, 2023 07:00 - 25 minutes - 23.6 MB

Today’s guest is Pablo Vargas, Risk and Compliance Manager at FanDuel. FanDuel is a fast-growing company in the gaming industry, with over 1,500 employees working with state regulators and other industry partners to bring high-quality entertainment, gambling and sports news experiences to their users. Pablo joins us on today’s podcast to talk about managing fraud risk in the gaming space and the unique challenges gaming leaders face for both online and in-person sales domains. Throughout the...

Financial Services Challenges and Solutions in the Age of Generative AI - with Fabrizio Burlando of Mastercard

December 19, 2023 07:00 - 25 minutes - 29.2 MB

Today’s guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. He joins us on today’s program to talk about the current new wave of generative AI tools, their impact on the financial services sector and how SMBs stand to benefit from a blossoming market for microservices emerging in their wake. If you’ve enjoyed...

Solving eCommerce Challenges with Generative AI and More - with John LeBaron of Pattern

December 18, 2023 07:00 - 22 minutes - 20.2 MB

Today’s guest is John LeBaron, Chief Revenue Officer at Pattern. Pattern is a tech company that builds an AI-driven platform for helping businesses grow faster and sell more on eCommerce marketplaces. John joins us on today’s program to discuss the biggest challenges for brand and consumer product executives, given the current state of AI adoption in the eCommerce sector. Later, he and Emerj Senior Editor Matthew DeMello dissect how new generative AI tools will impact advertising and content...

Building Trust and Utility in AI Systems for Defense - with Sean Moriarty of Primer

December 13, 2023 08:00 - 32 minutes - 36.7 MB

Today’s guest is Sean Moriarty, the new CEO of Primer. He joins Emerj CEO and Head of Research Daniel Faggella to discuss how to build trust in the true capabilities of AI-enhanced systems that will be making all the difference in life and death situations going forward for the defense sector and beyond. Throughout his appearance, Sean emphasizes the primacy of getting end users to properly execute procedures by understanding problems in human terms, not the esoteric language of subject matt...

Collecting Data for B2B Customer Experience Challenges - with Tom Pettit of Xylem

December 13, 2023 07:00 - 17 minutes - 16.3 MB

Today’s guest is Tom Pettit, Chief Operations and Supply Chain Officer at Xylem. Xylem is a leading global water technology company committed to solving the world’s critical water, wastewater and water-related challenges through technology, innovation and expertise. Tom joins us on today’s program to talk about challenges for B2B leaders when it comes to providing their customers with high-quality experiences and what specific metrics can help industry leaders prepare their organizations for...

The Impact of AI on Legal Work - with Anna Gressel

December 12, 2023 07:00 - 16 minutes - 19 MB

Today’s guest is legal expert Anna Gressel. She returns to the program today to discuss the impact that AI will have on legal workflows, from document processing to the skills law professionals should focus on as they conduct their work in tandem with emerging technologies. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Software Development Team Challenges in the Age of Generative AI - with Ted Kwartler of DataRobot

December 07, 2023 15:27 - 20 minutes - 18.8 MB

Today’s guest is Ted Kwartler, Field CTO of Generative AI at DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end-to-end. Ted returns to the platform in conversation with Emerj CEO and Head of Research Daniel Faggella to examine what challenges for software development teams look like from the perspective of leadership. Later, Ted offers actionable insight on handling pushback on goals, assigning team members based on data-verified skills ...

SMB Retail Challenges from a Data Perspective - with Matt Madrigal of Google

December 05, 2023 07:00 - 18 minutes - 17.3 MB

Today’s guest is Matt Madrigal, Vice President and General Manager of Merchant Shopping at Google. Matt joins us on today’s program to talk about some general challenges retail SMBs face and how generative AI tools can help them tackle them. From virtual experiences to content creation, Matt explains how we’ll see many of the use cases previously only accessible to large companies impact all areas of retail and eCommerce. If you’ve enjoyed or benefited from some of the insights of this episo...

Cultivating ‘Value Driven Data’ in Insurance - with Edosa Odaro of Tawuniya

November 28, 2023 07:00 - 24 minutes - 22.2 MB

Today’s guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya and former Chief Data Officer at AIG. He is also the author of two books on overcoming data challenges, ‘Making Data Work’ and his latest, ‘Value Driven Data’ from the Taylor & Francis Group. Edosa returns to the podcast to talk about his written work and how organizations can overcome the inevitable growing pains of digital transformations. To discover more AI use cases, best practice guides, white papers,...

AI Solutions for B2B Customer Experiences - with Shahar Chen of Aquant

November 22, 2023 09:35 - 19 minutes - 17.6 MB

Today’s guest is Shahar Chen, CEO and Co-founder of Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Shahar joins us on today’s show to talk about the role generative AI-enhanced co-pilot platforms can play, particularly in improving B2B customer experiences in field service across multiple industrial sectors from heavy industry to healthcare. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options...

The Role of Humans in AI-Enhanced Logistics Workflows - with Dr. Yossi Sheffi

November 21, 2023 10:36 - 19 minutes - 18.2 MB

Today’s guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of ‘The Magic Conveyor Belt: Supply Chains, AI and the Future of Work’. Dr. Sheffi returns to the show to expand on his thoughts about where human skills and labor markets are headed in the immediate impact of automated and autonomized workflows thanks to AI capabilities in logistics and manufacturi...

The Implications of Generative AI on Investment Banking - with Andrea Haskell and Val Srinivas of Deloitte

November 17, 2023 11:06 - 27 minutes - 25.5 MB

Today’s guests are Andrea Haskell, Principal of Strategy and Analytics at Deloitte Consulting, and Val Srinivas, Research Leader in Banking and Capital Markets for Deloitte. They join Emerj CEO and Head of Research Daniel Faggella to discuss the trends and challenges detailed in a new report from Deloitte on generative AI’s impact on investment banking. From using new #genAI tools for news analysis and summarization in financial workflows to looking beyond trading, such as M&A, advisory, and...

The Benefits of AI-Enhanced Developer Workflows - with Jason Wells of Pattern

November 16, 2023 07:00 - 20 minutes - 18.5 MB

Today’s guest is Jason Wells, Chief Technology Officer at Pattern. Pattern is a tech company that builds an AI-driven platform to help businesses grow faster and sell more on eCommerce marketplaces. Jason joins Emerj CEO and Head of Research Daniel Faggella on today’s program to talk about the challenges developer teams and their managers face in integrating workflows, assessing engagement, hiring the right people and beyond. Throughout his appearance, he emphasizes the importance of individ...

Generative AI Approaches for eCommerce and Retail Fraud - with Srihari Govindarajan of Paypal

November 15, 2023 07:00 - 17 minutes - 16.4 MB

Today’s guest is Srihari Govindarajan, Senior Director of Finance Transformation at PayPal. Srihari joins Emerj CEO and Head of Research Daniel Faggella on today’s show to talk about how PayPal approaches fraud and policy abuse – including how they leverage a bespoke version of ChatGPT they refer to as “fraudGTP.” Throughout the episode, the pair scrutinize the concrete value of LLMs and other forms of generative AI in finserv workflows, specifically in mitigating fraud. This episode is spon...

New Approaches to AI in Patient Experiences - with Dan Buckland of Duke University Health Systems

November 14, 2023 07:00 - 18 minutes - 16.7 MB

Today’s guest is Dan Buckland, Medical Director of Duke University Health System. Dan is also an assistant professor at Duke University as well as a deputy human system risk manager at NASA. Obviously, he’s no stranger to the latest and greatest technology. However, Dan joins us on the program today to talk about Duke University’s unique approach to AI technologies - often using models that are at least two years old and have requisite training - and using virtual care as a last resort whene...

AI’s Impact on the Drug Targeting Process - with Ramesh Durvasula of Lilly

November 07, 2023 07:00 - 19 minutes - 17.6 MB

Today’s guest is Ramesh Durvasula, Senior Vice President of R&D IT at Lilly. Ramesh joins us on the program today to discuss AI’s impact on the drug targeting process, particularly in helping pharmaceutical leaders like Lilly better predict what potential drugs to invest in for bringing to market and when. With increased certainty in drug targeting, Ramesh explains how AI capabilities are driving clinical trials to be used as an alternative form of healthcare. Visit emerj.com/beg1 to learn m...

How to Think of the Future of Finserv in the Age of GenAI - with Marco Argenti of Goldman Sachs

October 31, 2023 06:00 - 35 minutes - 32.2 MB

Today’s guest is Marco Argenti, Chief Information Officer at Goldman Sachs. Before working with Goldman Sachs, Marco served as SVP of Developer Services at Nokia, then Vice President of Technology of Amazon Web Services (AWS) in 2013, where he started and ran several AWS businesses, including mobile, serverless computing, Internet of Things, and augmented and virtual reality. He joins us on today’s program to talk about where banking leaders should be showing the most caution when it comes t...

Solving Software Developer Challenges with AI - with Tsavo Knott of Pieces

October 26, 2023 06:00 - 21 minutes - 19.9 MB

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins us on today’s program to talk about the ways that new and emerging AI tools can help streamline workflows for developers, from making their work histories more accessible to bridging gaps between their work and their fellow stakeholders in design workflows. This episode is sponsored by Pieces. Learn how ...

Decreasing Friction in the Patient Experience with AI - with Leonardo Lambert of Corti

October 25, 2023 06:00 - 16 minutes - 15.1 MB

Today’s guest is Leonardo Lambert, Director of Commercial at Corti. Corti is an AI-driven software company that develops a digital assistant for augmenting caretakers in improving patient outcomes and internal performance. Leonardo joins us on today’s program to talk about the challenges facing caretakers in decreasing friction in the patient experience — from administrative costs to ensuring best practices. Throughout the episode, he emphasizes the importance of the patient’s first contact ...

What Large Language Models Mean for Lawyers - with Danny Tobey and Bennett Borden of DLA Piper

October 24, 2023 06:00 - 25 minutes - 23.6 MB

Today’s guests are DLA Piper's Partner, Chief Data Scientist, Bennett Borden, and Partner, Chair AI and Data Analytics Practice, Danny Tobey. DLA Piper is among the world’s leading law firms and as Bennett and Danny explore with Emerj Senior Editor Matthew DeMello on today’s podcast, they have some compelling use cases at the cutting edge of AI applications in the legal realm. In a follow-up to their first episode on document management use cases, Bennett and Danny closely examine how large ...

Building a Data-Driven Go-To-Market Engine in Retail - with Michael Tambe of Amazon

October 17, 2023 06:00 - 15 minutes - 17.7 MB

Today’s guest is Michael Tambe, Head of Scaled Insight Science, Amazon Ads. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he’s become an advocate of enterprises building a “data-driven go-to-market engine.” He joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. To access Emerj’s frame...

[AI Futures] Dataiku's CEO on "Growing Up in a GenAI World" - with Florian Douetteau

October 13, 2023 06:00 - 25 minutes - 23.4 MB

Today's episode marks the return of our 'AI Futures' series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today's guest is Florian Douetteau, Co-founder and CEO of Dataiku, a Europe-based artificial intelligence and machine learning unicorn that builds custom business solutions for what they call "Everyday AI" in industrial sectors like retail, healthcare, banking and beyond. Florian joins Emerj CEO and Head of Research Dani...

Looking at Refund and Loyalty Programs in Retail From a Data Perspective - with Jeff Otto of Riskified

October 12, 2023 06:00 - 26 minutes - 24.1 MB

Today’s guest is Jeff Otto, Chief Marketing Officer at Riskified, a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff shares findings from Riskified’s new survey of 300 merchants from around the world on their customer policies, including refunds and loyalty programs. The survey sheds light on what refund policies and CX strategies mean for bottom lines across the retail and eCommerce se...

Looking into Our GenAI Future Across Industries - with Carm Taglienti of Insight

October 12, 2023 06:00 - 22 minutes - 20.2 MB

Today’s guest is Carm Taglienti, Chief Data Officer and Data/AI Portfolio Director for Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. Carm returns to the program to talk about the future of generative AI capabilities, offering predictions that the technology will be characterized by more complex and efficient models, faster training and inference. Later, he and Emerj Senior Editor Matthew DeMello pull apart what these improvem...

Looking at Insurance Challenges from a Telecom Perspective - with Haden Kirkpatrick of State Farm

October 10, 2023 06:00 - 28 minutes - 26.4 MB

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. He joins us on today’s show to talk about challenges facing the insurance industry – from the deluge of data coming from the Internet of Things and emerging generative AI tools. Throughout the episode, Had...

The Essentials on the Digital Transformation of the Automotive Industry - with Don McGuire of Qualcomm

October 03, 2023 07:38 - 22 minutes - 26 MB

Today’s guest is Don McGuire, Chief Marketing Officer at Qualcomm. A wireless technology pioneer, Qualcomm invented the foundational technologies for 3G, 4G, and 5G, and today, Qualcomm technology can be found in just about every handset and many devices that we use every day. Qualcomm has diversified its business over the years into different industries, such as automotive, in addition to compute, XR, and more. Don joins us on today’s program to talk about the digital transformation of the ...

Guests

Rodney Brooks
1 Episode