PCF In Action: Q&A For Process Classification Users

APQC Podcasts

English - June 09, 2015 15:42 - ★★★★★ - 8 ratings
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Previous Episode: Alex Pentland, head of the Human Dynamics Laboratory at MIT Media Lab

Next Episode: Best Practices in Data Visualization Q &A with David Doney, Vice-President of Internal Audit at SIRVA

APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:

Best Practices to align policy and procedures with PCF
Recommended approach for mapping metrics to PCF processes
Which organization in the company typically "owns" the deployment of the PCF?
Can we use the PCF in risk management and internal audit departments?

You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.