New Contact Center Tech – Little Fish in a Big Pond!
Another Cloud Podcast
English - November 22, 2021 18:00 - 45 minutes - 31.6 MB - ★★★★★ - 2 ratingsTechnology ucaas ccaas podcast contact center technology podcast customer success podcast cloud-based podcast telecom adler advisors nice incontact Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Creating a Great Member Experience at Virgin Pulse
Next Episode: CX in Media
Gartner will always have the “big” contact center players in their quadrant, but what about those newer niche players that have great tech but not the big name yet? Darren Prine, of Cloud Tech Gurus, has found them and is bringing their tech to the contact center world. We sit down with Darren to talk about how the contact center tech is changing and how those newer players are making a difference.