Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”.


Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business.


In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable.






WE DISCUSS:


04:24 - What retailers got wrong before the pandemic


06:30 - New retail strategies - what new tricks must old dogs learn?


14:10 - The end of scarcity


19:59 - Experimentation, innovation, trial and error


24:12 - The importance of risk and failure


29:09 - What we need in our retail leaders


38:01 - Challenges for legacy retailers and advice for next 5-10 years


42:00 - Read this one chapter of Steve’s book


45:40 - Meeting customers at different levels


51:18 - What to do with the old version of Remarkable Retail?






STEVE DENNIS


LinkedIn: https://www.linkedin.com/in/stevenpdennis


Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis


Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis 


Website: https://stevenpdennis.com




RetailWire: https://www.retailwire.com/author/steve-dennis


Forbes: https://www.forbes.com/sites/stevendennis


Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail


Books: https://stevenpdennis.com/remarkable-retail/


Keynote Speaking: https://stevenpdennis.com/speaking/






EPISODE #16:


You can listen to the full episode here OR


WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM






MARIA HVOROSTOVSKY:


LinkedIn: https://www.linkedin.com/in/mariahvo/


Instagram: @MariaHvo - https://www.instagram.com/mariahvo/


Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo


Get in touch if you need help HIRING your senior leadership team






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