In this episode, Rob, Wesley, and Elena team up to talk about operator training. You'll learn what the PSM standard requires, how your operating procedures affect the quality of your training program, and some tips to improve your training program and its effectiveness, including the use of a competency matrix (not to be confused with The Matrix, though we do give a shout out to Keanu Reeves). Join us for a fun, informative episode covering all the dos and don'ts you need to know when it comes to operator training.