Show #240 - Jinal Shah of Feather

Our relationship with “home” is changing. It’s not just where we sleep anymore—it’s where we work, eat, unwind, connect, you name it—and our spaces are changing to accommodate us both physically and emotionally. Today, we have a wonderful conversation with Jinal Shah, VP of Marketing at Feather, about the brand’s role in providing more than just furniture, but how she and her colleagues are leading with empathy to offer comfort and support to help customers feel at home. (Bonus: Hear what it’s like to lead a team through a rebrand in the middle of a pandemic!)