Brunch with Brent: Brandon Bruce | Jupiter Extras 59
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English - February 28, 2020 03:00 - 33.4 MB - ★★★★★ - 91 ratingsTechnology jupiter broadcasting all shows Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Brent sits down with Brandon Bruce, Director of Customer Support at Linux Academy. We explore the world of support, how his former role as professional chef informs his "Kitchen Brigade" approach to building a support team, analytics data's ability to reveal surprising user experience patterns, and more. Special Guest: Brandon Bruce.
Brent sits down with Brandon Bruce, Director of Customer Support at Linux Academy. We explore the world of support, how his former role as professional chef informs his "Kitchen Brigade" approach to building a support team, analytics data's ability to reveal surprising user experience patterns, and more.
Special Guest: Brandon Bruce.
Links:
Linux AcademyHow To Train Your Customers: Changing the Course of Support - BSides San Antonio TXBSidesSATX - BSides San Antonio, TXBrigade de cuisine, Kitchen Brigade - WikipediaHeat by Bill Buford - Goodreads — An Amateur's Adventures as Kitchen Slave, Line Cook, Pasta-Maker, and Apprentice to a Dante-Quoting Butcher in TuscanyKitchen Confidential by Anthony Bourdain - Goodreads — Adventures in the Culinary UnderbellyMedium Raw by Anthony Bourdain - Goodreads — A Bloody Valentine to the World of Food and the People Who CookLinux Bible by Christopher Negus, Christine Bresnahan - GoodreadsBSidesBCS - BSides Bryan/College StationSCaLE - Southern California Linux ExpoBrandon Bruce - @Netcromancer on TwitterBrent Gervais - @brentgervais on Twitter