ServiceNow Series E96: Teresa Purdy, Vice President, Technology Global Practice Leader at NewRocket

Today's guest is Teresa Purdy, Vice President, Technology Global Practice Leader at NewRocket. Founded in 2016, NewRocket delivers meaningful experiences and extraordinary results with ServiceNow. They bring innovative and creative solutions to over 1000 customers around the globe to Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform.

Teresa is a transformational leader with over 20 years' experience successfully delivering large projects and managing products related to IT Service Management, Human Resources, CSM, GRC, & ERP Technology. She has vast hands-on experience in all aspects of technical design, application installation, system migrations, & security concepts/controls, as well as proficiency in large scale environments implementation, operations support, & life-cycle management within a range of industries including the sports, government, retail and manufacturing sectors.

In the episode, Teresa will talk about:

Her day-to-day role at NewRocket,

The importance of community and leading with empathy,

How they are making an impact for their customers,

Engage, Engineering, Excellence,

Focusing on their core values,

Challenges they overcame to achieve success and

Trends in automation that excite her for the future