ServiceNow Series E82: Jerry Dolak, Principal at RSM US LLP

Today's guest is Jerry Dolak, Principal at RSM US LLP. Headquartered in Chicago, RSM brings an unmatched personalized focus to every interaction, meeting people where they are to help them reach their goals. They build rich, enduring relationships based on a profound understanding of their clients, colleagues and communities, as well as their goals and aspirations. They also bring diverse ideas and insights to help them reach greater heights.

Jerry is responsible for the strategic direction and management of the ServiceNow practice at RSM US LLP. He utilizes his extensive experience and expertise in ServiceNow to consult with current and prospective clients to understand their business needs, identify requirements and develop applications to meet those needs. In his career, Jerry has led business-critical initiatives across a variety of industries such as Healthcare, Supply Chain, Financial Services and Higher Education.

In the episode, Jerry will chat about:

His background and current role with RSM,

Interesting work they do with Strategic Portfolio Management (SPM),

Use cases of their impact within ESG solutions,

The impact of their new ServiceNow Workhub solution,

The importance of leadership and change management, and

Challenges they needed to overcome to achieve success