ServiceNow Series E144: Alex Beachy, Senior Director, ServiceNow platform at ICF

Today's guest is Alex Beachy, Senior Director, ServiceNow platform at ICF in Reston, Virginia. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, support economic development and growth, and more.

Alex has decades of professional leadership experience in a diverse realm of IT strategy, acquisitions, operations, contracts, maintenance, logistics and sales. He joined ICF in May 2023 where he is currently leading their ServiceNow practice of more than 500 ServiceNow practitioners. His responsibilities are to ensure that ICF’s ServiceNow delivery is of the highest quality, that customer value for their ServiceNow investments is maximized, and that the ICF-ServiceNow partnership is the one to be emulated.

In this episode, Alex talks about:

His journey from the marine to a leader in ServiceNow,

A Mission-focused consultancy merging tech for impactful solutions,

How success hinges on aligned partnerships with clients, partners and ServiceNow,

Three pillars of the business: platform innovation, service delivery and governance,

Plans for elevating talent, ServiceNow offerings and specialized content packs,

What makes ICF a great place to work