ServiceNow Series E110: John Bourbeau, Vice President, IT Support Services at Beth Israel Lahey Health 

Today's guest is John Bourbeau, Vice President of IT Support Services at Beth Israel Lahey Health. Beth Israel Lahey Health is a healthcare system that brings together academic medical centers and teaching hospitals, speciality and community hospitals, more than 4,800 physicians and 36,000 employees in a shared mission to expand access to care and advance the science and practice of medicine through groundbreaking research and education. They are helping their patients and their families, their communities and healthcare as a whole be healthier.

John is a proven thought leader with a focus on building customer-focused teams delivering world-class support and associate productivity. A specialist with organizational transformation and evolving teams, John also delivers impressive Corporate IT Support Operations Management process improvement as a highly innovative, multi-skilled and outstanding problem solver and relationship builder. He consistently directs successful Global Enterprise Client Support departments, program operations, and organizational transformations as a dedicated, compassionate and motivated contributor.

In this episode, John will discuss:

His background and current role with Beth Israel Lahey Health 

Macro trends in the Healthcare sector such as AI and automation, 

Why ServiceNow is the platform of choice in the healthcare industry, 

Examples of how ServiceNow has impacted their business,

His advice for finding the right ServiceNow partner, 

Building and maintaining a winning team, 

Where he sees the future of the platform, and

Advice to younger people coming into the ServiceNow ecosystem