ServiceNow Series E07: Rich Jones, Director of IT Service Management at Madison Square Garden Company

Today's guest is Rich Jones, Director of IT Service Management at Madison Square Garden Company in New York. Rich is a Dynamic leader specializing in building high performing teams and processes across a variety of IT disciplines. With expertise in creating and integrating IT Service Management and Product Ownership with Business Operations, Rich has a strong background in IT Service Design, Service Transition and Service Operation, Change and Release Management, Project Management, IT Operations Management and DevOps.

MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues that includes: New York’s Madison Square Garden, Hulu Theater at MSG, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. With flexible seating capacities and configurations from 2,800 to 21,000, their diverse collection of venues enables them to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian.

In the episode, Rich will discuss:

Exciting projects he is working on such as The Sphere,

The importance of IT Service Management,

The benefits of ITSM with ServiceNow,

Key messages he delivers to stakeholders looking to embrace innovation,

Building the right foundations for success,

Key points when starting your ITSM journey,

and Top tips on moving into a leadership role in the field