ServiceNow Federal Friday E05: Nichole Francis Reynolds, VP and Global Head of Government Relations at ServiceNow

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ⁠ServiceNow⁠. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, as well as to report to General Counsel and work closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives.

Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world.

In this episode, Nichole will talk about:

How she got into the world of ServiceNow,

An insight into the team and her day-to-day role with ServiceNow,

Prioritizing global initiatives, staying accountable and focusing efficiently,

How ServiceNow builds relationships and supports military personnel,

Aiding government missions efficiently such as natural disaster response,

How the government relations team shapes AI legislation,

Seeking global AI law harmonization and promoting diverse development