E63 Erik Pfannmöller, CEO and Founder at Solvemate
The Alldus Podcast - AI in Action
English - January 10, 2020 07:00 - 29 minutes - 27.2 MB - ★★★★★ - 8 ratingsTechnology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Today's guest is Erik Pfannmöller, CEO and Founder at Solvemate. Based in Berlin, Solvemate is a leading customer service automation platform for improved customer service experience. Their chatbot enables self-service support with near-instantaneous solutions around-the-clock.
Solvemate's unique approach means it learns more quickly, integrates more easily and resolves requests faster, which allows them to be more reliable than any other chatbot on the market. Solvemate is built on transparency and participation, which will result in companies benefiting from happier customers and lower costs.
In the show, Erik will discuss:
The inspiration for setting up Solvemate
How the game Guess Who explains their product and services
Their goal of improving the customer experience
Deciding not to use Natural Language Processing in their product
Benefits they bring to customers
How to integrate Solvemate's chatbot in your business