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Local SEO Experimentation with Carrie Hill
Agency Ahead by Traject
English - March 01, 2021 11:38 - 26 minutes - 49.1 MB - ★★★★★ - 5 ratingsMarketing Business Entrepreneurship marketing digital marketing agency software seo social media reputation customer experience local seo local search Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Carrie Hill is a Local SEO analyst for Sterling Sky, one of the most renowned agencies in the industry. She's also a community manager and event planner for LocalU, an organization that holds approximately 3 events a year, seeking to provide the most unique content in the local SEO sphere.
You'll also find her joining Mary Bowling and Mike Blumenthal on the highly informative Last Week in Local Podcast, covering all the latest and greatest news in Local SEO while providing their take and insight on that news and how it applies to the work that Local SEOs do.
Today, Garrett engaged Carrie in a thrilling discussion about some of the experiments that Sterling Sky does, as well as about what makes LocalU different. Tune in to get some awesome insights on how you can make your own Local SEO business better!
The highlights:
[3:21] Testing Local SEO.
[5:28] Essential tools.
[7:08] Typical methodology.
[10:23] Recommended experiments.
[12:49] Desktop rendering vs. mobile rendering.
[18:04] The biggest Local SEO disasters!
[20:41] LocalU's upcoming event.
[24:13] Carrie's cause.
Testing Local SEO
Carrie says that Joy Hawkins & the team test all sorts of things at Sterling Sky.
She also speaks of testing the composition of content on a page.
And the volume or the quality of your earned media.
She notes that they keep a lot of their testing internal.
This means you might want to start running similar tests! You might not see 80% of the good stuff!
Essential Tools
If you're going to start doing your own tests you're going to need some tools. Fortunately, Carrie has some ideas.
"I'm just starting to use the new BrightLocal local search grid tool."
Carrie also says she uses Google Optimize a great deal for on-page tests.
Still, Carrie does warn that the perfect piece of software doesn't always exist.
Typical Methodology
Garrett asks: "How many times do you change an experiment before you're happy with the results? What does the process look like?"
Carrie said there were a few different things that went into the process.
One nice thing about the tool, as it's iterated over the years, now it gives you a projection of when it will be done based on website traffic, which is helpful when planning the next step."
Carrie warns that testing is never fully done.
She says she doesn't make a solid plan, ever.
What does she mean by a humbling process?
So you have to be realistic there. Or when we're talking about things like SEO-type changes, like changing a title tag or moving content around on the page or looking at ranking. We're fairly lucky in local that those small changes tend to make an impact fairly quickly."
Those quick impacts can also be quickly addressed.
Now, did that impact have an effect on conversions, or you know those engagement metrics that we're looking at? Are people reading to the bottom of the page? Those things might take a little more time for us to determine? But if we're purely going for a better visibility, better ranking kind of impact? Those we see fairly quickly. Usually doesn't take too long."
But experiments have to keep coming either way, because...
Recommended Experiments
She gives the example of a 2000 word blog post.
So, I like tracking these engagement metrics. And seeing what kind of impact my changes have on how far down the page people are reading.
Are they engaging with my interstitials? Instead of just a wall of words, I'm breaking those walls up with images or maybe a testimonial with a conversion point right next to it.
So we're embedding a GatherUp review, and we're putting a conversion point right next to that happy customer's kudos. Things like that can have a dramatic impact."
Yet if you don't know how far down people are scrolling, or how much content they're reading?
And here, Carrie reiterates: "Testing is very humbling. I'm wrong a lot."
Desktop Rendering vs. Mobile Rendering
Mobile rendering has a big impact on Local SEO, so Garrett asked how Carrie approaches these different devices.
Carrie says she mostly looks at the mobile rendering.
She's also looking at the code for the mobile version.
She says there is a lot more that could be happening with mobile in the Local SEO field.
She warns not to overcomplicate mobile.
That's a click-to-call phone number at the top. Easy conversion points. When are you open? What are your review stats? Those are things that are really huge to consumers. Having that front and center on your home page, on your mobile site, is huge."
She also warned about putting interstitials on the mobile version of sites, which can frustrate older customers and rural customers.
The Biggest Local SEO Disasters
Carrie says that "daisywheel" content is one of the biggest problems in Local SEO right now.
You're daisy-wheeling in a keyword phrase. That is the biggest waste of time and so many bad SEOs have told people to do it."
She gives the example of a lawyer, a social security disability insurance attorney.
She directed her client to take all of it down and redirect it all to one really good social security disability page optimized for your actual location.
Here's what happened.
It's proof to me that bad content hurts. And that's probably one of the bigger train wrecks we see. It's all because of shitty SEOs and bad advice. If you don't know the answer, just tell them you don't know the answer, and then find it for them. Stop giving people bad advice."
LocalU's Upcoming Event
LocalU is coming up on April 7, and right now you can get your tickets for this virtual event for $99, or apply for a scholarship if you can't afford it.
Why should you be excited for LocalU?
"We insist on unique content at every event. You will not see a presentation from any other conference you've attended or a past LocalU at this event. You probably won't even see a topic. We require our speakers to provide new stuff. We love case studies and storytelling in our presentations because I think it really resonates with our audiences. Tell us what you did and what the impact was.We also pay our speakers. We're one of the only conferences out there in SEO, not just Local SEO; we pay our speakers handsomely, a fair amount, to provide us with that unique content. We want them to create content for us. So we pay for it. And so I think you know we're kind of a bit of a unicorn. I want more conferences to be like this, I don't want to be a unicorn, but we try really hard to be fair."
Who is up at this year's LocalU?
Amanda Jordan, with data and tips on how to determine where to open a new office.
Lily Ray talking about E-A-T for local.
Noah Learner talking about some automation storytelling.
Tom Waddington giving us the details on Enhanced GMB and Local Service Ads (LSAs)
Tim Capper is going to talk about how to succeed with GMB when Google limits access/features (a la hotels)
Plus more, be sure to check out the full agenda!
What's your right now cause?
Carrie wants to draw attention to the plight of missing and murdered indigenous women.
The rate at which mothers, daughters, and grandmothers disappear on reservations across the United States and Canada is alarming. I think if I could ask anything, I don't have a link for you to go donate, but I would love for people to be more educated on the MMIW project.
You can Google it, you can go to Native Women's Wilderness. I feel like the more people know about it the more people are likely to get attention."
There's this battle between tribal authority and federal authority where the tribal authority will take somebody into custody and the federal government will come in and say, well, they're not native, you can't hold them. Or they were working for a government contractor. You can't hold them. And then they get released and nothing ever happens.
It's just a vicious cycle that I would really love more people to be aware of."
Connect with Carrie Hill
Want to learn more about Carrie Hill?
Sterling Sky
LocalU