Innovating at Scale: Lessons from McDonald’s Tech Evolution

Hemi Trickey, Head of Global Enterprise Architecture at McDonald’s, shares her insights on software architecture and digital transformation. She discusses her background in telecom and digital marketing, as well as her experience with software as a service (SaaS) before it became popular. Hemi emphasizes the importance of architecture patterns, observability, and manageability in large-scale distributed systems. She also highlights the challenges of keeping up with innovation and making decisions on adopting new technologies. Hemi advises on the need for clear communication, context understanding, and change management in modernization and transformation efforts.

TakeawaysArchitecture patterns and observability are crucial in large-scale distributed systems.Keeping up with innovation requires evaluating new technologies and understanding their potential value.Clear communication and context understanding are essential in modernization and transformation efforts.Change management is a critical aspect of software modernization and transformation.

Hemi Trickey

Hemi has been architecting and delivering highly critical and complex software and technology solutions for almost 3 decades. She is currently head of the global enterprise architecture team at McDonald’s. Prior to McDonald's, Hemi had successful careers at Publicis Sapient as well as Alcatel-Lucent. At Publicis Sapient, she worked with clients across retail, entertainment, insurance, and financial industries. During her tenure at Alcatel Lucent, Hemi designed and developed an in-house SaaS platform from the ground up, long before SaaS became a well-known concept in the industry.

Hemi holds both B.S. and M.S. degrees in Computer Science. She has published or given talks on diverse topics including microservices, mobile application experience, fine-grained access control, predictive analytics and data warehousing.

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