#144: Getting Sued For Being NICE, Being a NASA Test Subject, & How To Turn Frustration Into Genius w/ Christina Harbridge

Being the founder of a debt collection agency doesn’t sound exciting…

… but wait until you hear Christina Harbridge’s story.

Christina’s company specialized in collecting debt by being NICE.

Yes, this flew in the face of the entire industry…

But. It. Worked.

Not only did her company end up collecting MORE money as a result…

But her collectors were invited to weddings and they even had a toy bin in their office because people wanted to introduce their kids to their debt collectors.

No joke.

In today’s interview, you’ll hear Christina’s INCREDIBLE entrepreneurial journey, along with how YOU can be a more effective communicator leveraging your physiology.

To learn more about Christina, visit https://gobeyondcurious.com/podcast/christina-harbridge/

Key Takeaways:

[1:25] – Introducing Christina
[5:21] – How playing a daffodil in a school play changed the way Christina viewed her life
[8:33] – How Christina started a debt collection agency
[13:06] – Christina shares how the debt collection industry challenged traditional practices and emphasized the significance of empathy, rapport building, and understanding the debtor's perspective
[20:38] – The importance of questioning industry norms 
[24:27] - Why core values matter in business
[29:10] – How Christina became a NASA test subject
[37:37] – Embracing specificity and curiosity to move beyond broad-sweeping statements
[44:33] – How to embrace the power of "do-overs" in arguments to have more productive discussions
[47:55] – The importance of context and physiological openness in communication
[57:59] – What does happiness mean for Christina?

Resources:

Books:
Swayed: How to Communicate for Impact by Christina Harbridge - https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240
Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek - https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447 
Plan D: Lessons from the World's Most Successful Disruptorsby Mike Maddock - https://www.amazon.com/Plan-Lessons-Worlds-Successful-Disruptors/dp/1642250902
The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success by Maria Ross - https://www.amazon.com/Empathy-Edge-Harnessing-Compassion-Success/dp/198902579X 


Christina Harbridge’s Socials:
Website: https://christinaharbridge.com/
Company Website: https://allegoryinc.com/
Instagram: https://www.instagram.com/christinaharbridge
LinkedIn: https://www.linkedin.com/in/christina-harbridge/
Facebook: https://www.facebook.com/allegoryinc
Twitter: https://twitter.com/charbridge 

 
The Compassion Code Academy:
Website: https://thecompassioncodeacademy.com/