Keys To The Shop : Equipping Coffee Shop Leaders Podcast Episodes featuring Tom Henschel
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104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process model, developing your coffee shop staff, coaching, follow through
Keys To The Shop : Equipping Coffee Shop Leaders - August 07, 2018 03:33 - 56 minutes ★★★★★ - 221 ratingsGiving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not! Today we turn to coaching and comm...
052 : Solving Coworker Conflict w/ Tom Henschel : We explore tools for successful communication in the midst of conflict and difficult conversations. Expert guidelines and advice to help baristas and managers alike solve co-worker conflict
Keys To The Shop : Equipping Coffee Shop Leaders - October 17, 2017 04:00 - 1 hour ★★★★★ - 221 ratingsConflict at work is inevitable but it does not have to take a negative turn. Hard conversations and confrontations handled well can actually enhance your relationships, the team in the cafe, and benefit our industry as a whole. This week it is an absolute privilege that we get to learn from worl...